Director - Last Mile Operations

Role Description:

Uses structured processes & best practice methods to recruit, select, develop & manage the performance of professional & front line employees performing diverse functions. Ensures they have the capability & the potential to deliver both current and future job requirements.

Achieve the business/service goals for a large and complex multi- functional operation for a given Region, whilst ensuring ongoing compliance with Delhivery standards and relevant regulatory requirements.

Includes securing appropriate resources (people, budgets, equipment etc) and developing/implementing effective processes, systems, procedures and controls to achieve the required results within the relevant business/industrial relations/cultural environment.

To focus on supporting the development and retention of profitable business that provides service excellence by leveraging the Delhivery philosophy to inspire, engage and develop a motivated Team who deliver the required results.

Ensure regular shipment audits are done at all facilities, cash is deposited on time, right statuses are updated in the system and initiate disciplinary actions against defaulters across the region

Ensure all team members are treated with complete fairness without favor or fear. Work with corporate teams like HR, Security and Finance to support team members, where required

Drive expansion to cover more pin codes within the region, working with direct reports to close out new facilities, manpower, fleet, training, etc.

Create a culture of training by regularly conducting behavioral & soft skills training to the direct team members and coaching them on training further down the line.