Director International BPO Operations (US Process)

Lead 200+ FTEs in international voice BPO, manage daily US client interactions, drive SLA/KPI excellence, ensure P&L ownership, and oversee BFSI operations end-to-end.

Required Candidate profile

Seasoned BPO leader with BFSI expertise, proven in managing 200+ FTEs, daily US client interactions, end-to-end operations, P&L ownership, SLA/KPI excellence, and strong communication skills.