Director - Integrated Facility Management

Director of IFM - North, East & West Region

Location: Delhi NCR/Mumbai

Department: Business Operations Facility Management

Employment Type: Full-Time

Positions : 2

About UDS :

UDS is a leading, focused, and integrated business services platform in India offering integrated facilities management services and other services to our customers with a pan India presence. Our portfolio of services has also evolved over the years to cater to the needs of diverse customer segments across a range of sectors including FMCG, manufacturing and engineering, banking, financial services, and insurance (BFSI), healthcare, information technology / information technology enabled services (IT / ITeS), automobiles, logistics and warehousing, airports, ports, infrastructure and retail, among others.

Position Overview:

You will be responsible for the full P&L management, operational excellence, and business growth of the region. You ensure to deliver exceptional service, drive regional revenue growth, enhance customer satisfaction and retention. This role demands a dynamic leader with strong business acumen, operational insight, customer centric approach and people leadership.

Key Responsibilities:

1. P&L Management & Financial Oversight

• Full accountability for the regions P&L, budgeting, forecasting, and reporting.
• Drive cost optimization and margin improvement while maintaining service standards.

2. Operational Excellence

• Responsible for driving the operational excellence of the region.
• Set and monitor KPIs/SLAs; ensure compliance with safety, statutory, and quality standards.

3. Sales & Business Development

• Fulfill the regions sales and revenue targets in alignment with the organization’s goals.
• Identify and pursue new business opportunities within the region in alignment with company strategy.
• Responsible for regional sales targets and conversions; build relationships with key industry stakeholders.

4. Customer Retention & Customer Satisfaction

• Build strong relationships with key customers and stakeholders.
• Lead customer review meetings, address escalations, and proactively manage customer expectations.
• Ensure zero customer loss

5. Revenue Growth & Regional Expansion

• Strategize and implement regional growth plans including service upselling and contract expansions.
• Track and analyze regional market trends to identify new areas of opportunity.

6. Employee Engagement & Retention

• Lead and inspire a high-performing regional team.
• Foster a culture of accountability, innovation, and continuous learning.

Qualifications:

• Bachelor’s/Master’s degree
• 10+ years of experience in facility management, with at least 5 years in a senior/regional leadership role.
• Strong experience managing large teams, multi-site operations, and full P&L responsibilities.

Key Skills & Competencies:

• Strategic Thinking & Execution
• Sales & Business Development Acumen
• Financial and Commercial Savvy
• Leadership & People Management
• Customer-Centric Approach
• Operational Excellence & Quality Focus
• Strong Communication & Negotiation Skills
• Proficient in MS Office, CAFM platforms

Key Performance Indicators:

• Revenue growth vs. target
• Profit margin and cost efficiency
• Customer retention
• Collections & DSO
• Employee retention & engagement levels
• Operational SLA/KPI compliance
• New business acquisition