Director HRO Training Leader

Role Summary

The HRO Training Director provides strategic and execution leadership for the endtoend learning and capability agenda across largescale, multicountry HR Outsourcing (HRO) programs. This role partners closely with Clients, Operations Leadership, Sales, Solutions to ensure that training models are scalable and aligned with business outcomes across the HRO lifecycle (Hire to retire)including transitions, steady state, growth, and transformation.

Key Responsibilities

Transition Enablement & Transformation

• Lead training strategy for largescale and complex HRO transitions, including multicountry, multitower programs.
• Partner with Transition Directors, Solution Architects, and Client SMEs to design futurestate capability models aligned to contract scope, SLAs, and transformation roadmaps.
• Oversee redesign and standardization of HR transactional processes for outsourced delivery (Payroll, HiretoRetire, Benefits, Recruitment Ops, L&D Ops, HRIS).
• Enable digital and process transformation initiatives including automation, HR technology upgrades, and global standardization programs.

Client & Executive Stakeholder Management

• Support executive client governance forums, steering committees, and quarterly business reviews with training and capability insights.
• Partner with Sales and Solutions teams on RFPs, renewals, and expansions by shaping differentiated HRO training and enablement solutions.

Training Delivery, Design & Innovation

• Oversee design and deployment of blended learning solutions including instructorled training, digital learning, simulations, and performance enablement tools.
• Ensure learning content meets compliance, regulatory, data privacy, and clientspecific contractual requirements.
• Drive innovation in learning through use of automation, analytics, AIenabled learning tools, and technology platforms.
• Ensure continuous modernization of curriculum to address changes in HR regulations, systems, and service delivery models.

Qualifications

• Bachelors degree in HR, Business, or related discipline; Masters degree preferred.
• Advanced HR certifications (e.g., SHRMSCP, SPHR) or Learning certifications preferred.

Experience

• 15+ years of experience in HRO, HR Operations, or Global Shared Services environments.
• 5+ years in senior learning, training, or capability leadership roles with enterprise or clientfacing accountability.
• Proven experience leading large global transitions, multitower HR programs, and complex client environments.
• Strong exposure to BPO / Outsourcing operating models and global service delivery.

Skills & Competencies

• Deep expertise in HR operations including HiretoRetire, Payroll, Benefits, HRIS, Compliance, and Recruitment Operations.
• Strong understanding of HR technologies (Workday, SAP HR, Oracle HCM, SuccessFactors, ServiceNow, etc.).
• Ability to lead transformation, manage ambiguity, and drive change at scale.