Director Growth

Function: Growth / Revenue / Customer Success / Business Strategy /Enterprise Accounts

About the Role

We are looking for a Director– Growth to drive revenue growth, customer success, account expansion and overall business performance across key customer segments.This is a business growth role, not a conventional sales or account-management position. The role will work at the intersection of Revenue, Customer Success, Business Strategy to identify growth opportunities, improve retention, expand existing accounts and drive measurable business outcomes.

Key Responsibilities

• Own growth and revenue performance across assigned customer segments, accounts or business verticals.
• Drive customer retention, account expansion, upselling, cross-selling and revenue growth.
• Identify opportunities to improve customer penetration, wallet share and account potential.
• Manage and strengthen relationships with enterprise customers and senior stakeholders.
• Partner with Revenue, Operations, Product, Technology, Finance and Customer Success teams to solve customer problems and improve business outcomes.
• Track key business metrics including revenue, gross margin, retention, churn, account growth, customer satisfaction and service performance.
• Develop growth plans, account plans, forecasts, business reviews and performance dashboards.
• Use data and business analytics to identify revenue gaps, pricing opportunities, customer risks and expansion opportunities.
• Drive structured customer reviews, proactive engagement and problem-solving.
• Build scalable processes for account management, customer success, reporting and performance tracking.

What We're Looking For

• 6–10+ years of experience in Growth, Revenue Management, Customer Success, Enterprise Account Management, Business Strategy or similar business roles.
• Experience in Logistics Tech, SaaS, E-commerce, Quick Commerce, Supply Chain, Marketplace or B2B platform businesses is preferred.
• Strong understanding of customer success, revenue growth, account expansion, retention, churn and enterprise customer management.
• Strong analytical and commercial acumen with experience in business dashboards, MIS, forecasting and performance reviews.
• Experience managing large enterprise accounts and senior-level customer relationships.
• Understanding of pricing, margins, revenue leakage, customer profitability and business growth.
• Strong cross-functional execution skills across Operations, Product, Technology, Finance and Revenue.