Director, Global Product Management & Marketing

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Global Product Management & Marketing based in the United States.

This is a senior leadership opportunity focused on building and executing a global growth strategy for a complex service portfolio. You will shape product strategy, market development, and marketing programs that translate directly into revenue and margin growth. The role combines portfolio leadership, commercial strategy, customer insight, and operational excellence across a global organization. You will lead through functional leaders while aligning sales, finance, operations, regional teams, and other critical stakeholders. A major focus will be maximizing the value of an established customer base through recurring revenue, renewals, service adoption, and new offerings. You will also drive greater use of analytics, automation, AI, and digital workflows to improve scale, efficiency, and commercial execution. This is an influential, highly visible role for a commercially minded leader who thrives in complex, matrixed, B2B environments.

Accountabilities:: Lead the global growth strategy: Own annual and long-range growth planning for the service organization, using customer insights, installed-base analytics, market trends, competitive intelligence, and regional input to establish priorities, investments, and execution plans.

Own service portfolio strategy: Guide lifecycle management, roadmap prioritization, new offering development, launch readiness, pricing, profitability, product mix, and retirement decisions across the global portfolio.

Drive commercial outcomes: Ensure offerings have clearly defined target segments, value propositions, commercial plans, operational requirements, margin expectations, and measurable business impact.

Align marketing and market development: Bring global marketing, regional market development, product management, and service sales together around priority campaigns, customer segments, messaging, and measurable growth initiatives.

Establish performance management: Develop KPIs, dashboards, and operating rhythms that connect marketing activity with pipeline quality, sales execution, renewals, service revenue, customer adoption, and margin performance.

Lead through functional leaders: Develop and empower leaders across Product Management, Global Marketing, Regional Market Development, Market Development Strategy, and Marketing Operations.

Build an integrated operating model: Establish clear decision rights, accountability structures, performance metrics, governance routines, and collaboration models across the growth organization.

Influence globally: Partner effectively with service sales, regional leadership, business units, finance, operations, technical support, IT, legal, and regulatory stakeholders across a global matrix.

Maximize the installed base: Increase contract penetration, renewal performance, recurring revenue, value-added service adoption, attach rates, and overall customer value.

Strengthen portfolio economics: Improve pricing discipline, profitability, product mix, lifecycle management, launch effectiveness, and margin contribution.

Scale value-added services: Develop repeatable, packageable, and margin-accretive services that can expand beyond expert-led delivery models.

Modernize operations: Leverage automation, analytics, AI, digital service models, remote support, predictive capabilities, and customer self-service to increase operating leverage and commercial effectiveness.

Develop organizational capability: Build a high-performing team through talent development, succession planning, engagement, and strong leadership practices.

Requirements:

10+ years of progressive experience in product management, marketing, market development, or a closely related commercial leadership discipline.

Demonstrated success leading through functional leaders within a large, complex, global, and matrixed organization.

Strong understanding of B2B service business models , including service contracts, customer support, field service, technical support, and value-added services.

Proven track record of developing, commercializing, and scaling offerings that generate revenue growth, margin expansion, customer value, and repeatable adoption .

Strong commercial expertise across pricing, segmentation, funnel management, sales enablement, renewal improvement, value proposition development, and installed-base monetization .

Ability to use customer insights, market intelligence, financial analysis, business metrics, and data to develop strategy and translate it into measurable execution.

Strong understanding of portfolio lifecycle management, roadmap prioritization, investment tradeoffs, launch readiness, profitability, and product mix .

Excellent executive communication, stakeholder management, influencing, financial, and talent leadership skills.

A growth-oriented general management mindset , with the ability to connect portfolio, marketing, sales execution, and service delivery into a measurable growth engine.

Demonstrated ability to establish KPIs, dashboards, governance routines, decision rights, and accountability mechanisms that improve execution.

Strong global perspective and ability to balance standardized global strategies with regional market requirements.

Digital orientation and interest in applying AI, automation, analytics, and digital workflows to improve scalability and efficiency.

Experience in life sciences, diagnostics, analytical instruments, biotechnology, healthcare, medtech, industrial technology, enterprise software, semiconductor equipment, aerospace, or another technical B2B service environment is preferred.

Experience across North America, Europe, China, and emerging markets, particularly within regulated, scientific, technical, or mission-critical environments, is a plus.

Familiarity with digital service models, predictive maintenance, remote support, customer self-service, funnel velocity, or AI-enabled workflows is advantageous.

An MBA or advanced degree in business, marketing, science, engineering, or a related field is preferred.

Benefits:

Competitive base salary: Estimated U.S. salary range of $176,000–$255,000 for positions based in California.

Eligibility for a variable annual bonus based on company, team, and/or individual performance.

Comprehensive medical and dental coverage, plus a national vision plan and health incentive programs.

Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

At least 120 hours of paid time off (PTO) and 10 paid holidays annually.

Paid parental leave, including bonding and caregiver leave.

Accident and life insurance, along with short- and long-term disability coverage.

Competitive 401(k) retirement savings plan .

Employee Stock Purchase Plan (ESPP), offering eligible employees the opportunity to purchase company stock at a discount.

Hybrid work opportunities across eligible U.S. locations, with the role also available remotely in California.

Opportunity to lead high-impact global initiatives with significant exposure to senior leadership and cross-functional teams.

Access to a mission-driven environment focused on innovation, technology, and solutions that create meaningful impact across science and healthcare.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1