Director -Field Services
Wabtec · Rohtak · onsite · Posted 31d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Job title
Transit Field ServicesDirector
Ownership and key responsibilities
- Lead the Field Services organization in the region
- Increase customer intimacy and market understanding, and develop FS into a commercial strength
- DeployTransit FS strategy within the region (organization / processes / tools)
- Strengthen REX to Product Management of our products performance to improve performance and serviceability
- Supports project execution in Warranty phase (OE Services projects)
Main Missions
- Develop, deploy and track KPI for FS operations in the most Quality and Cost-effective manner
- Develop and train his team to address all products maintained in the region
- Perform a regular resource and budget planning
- Support the Services sales forces in offering Services solutions
- Develop and deploy customer centric and value adding sales solutions and concepts for Field Service
- Team up with Transit Resident engineers to deliver projects
- Actively support cost optimization and OTD activities for warranty/retrofit
- Manage Resident Site Managers, Field Service Operation Managers, Warranty manager and Customer Services Manager
- Demonstrate to clients an on-going commitment to excellence in the delivery of FS support to projects and programs
Key KPI(s)
- Safety recordable and LTA happening on Field
- Critical FS Project in the Region (Warranty Cost VS Budget)
- Critical Retrofit in the Region (Retrofit Cost VS Budget VS Completion)
- FS hourly rates
- Mobilization time for warranty and troubleshooting activities
N+1
Head Transit Services India
N-1
FS operations managers, Warranty manager, Customer Services Manager
Functional Managers
Transit Field Services VP
Main stakeholders
PM, Sales, Engineering, Quality, Customers
Sourced from naukri
Skills
TroubleshootingoperationsSalesProduct ManagementProject Execution
About Wabtec
Wabtec
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154 years old
Wilmerding, Pennsylvania
United States (USA)
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Wabtec is at the leading edge of driving innovative technologies and responsible operations across the world.
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