Director -Field Services
Wabtec · Rohtak · onsite · Posted 69d ago
Undisclosed6–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Job title
Transit Field ServicesDirector
Ownership and key responsibilities
- Lead the Field Services organization in the region
- Increase customer intimacy and market understanding, and develop FS into a commercial strength
- DeployTransit FS strategy within the region (organization / processes / tools)
- Strengthen REX to Product Management of our products performance to improve performance and serviceability
- Supports project execution in Warranty phase (OE Services projects)
Main Missions
- Develop, deploy and track KPI for FS operations in the most Quality and Cost-effective manner
- Develop and train his team to address all products maintained in the region
- Perform a regular resource and budget planning
- Support the Services sales forces in offering Services solutions
- Develop and deploy customer centric and value adding sales solutions and concepts for Field Service
- Team up with Transit Resident engineers to deliver projects
- Actively support cost optimization and OTD activities for warranty/retrofit
- Manage Resident Site Managers, Field Service Operation Managers, Warranty manager and Customer Services Manager
- Demonstrate to clients an on-going commitment to excellence in the delivery of FS support to projects and programs
Key KPI(s)
- Safety recordable and LTA happening on Field
- Critical FS Project in the Region (Warranty Cost VS Budget)
- Critical Retrofit in the Region (Retrofit Cost VS Budget VS Completion)
- FS hourly rates
- Mobilization time for warranty and troubleshooting activities
N+1
Head Transit Services India
N-1
FS operations managers, Warranty manager, Customer Services Manager
Functional Managers
Transit Field Services VP
Main stakeholders
PM, Sales, Engineering, Quality, Customers
Sourced from naukri
Skills
TroubleshootingoperationsSalesProduct ManagementProject Execution
About Wabtec
Wabtec
Auto Components
3k+
employees
1872
154 years old
Wilmerding, Pennsylvania
United States (USA)
About
Wabtec is at the leading edge of driving innovative technologies and responsible operations across the world.
Industries
Auto Components
Employee ratings
768 reviews
3.9/ 5
Culture
3.6
Career growth
3.2
Work-life
3.8
Employees rate it well for
Work Culture85Work Life Balance79Learning59Senior Management56Career Growth40
Find them on