Director, Domain

Description

About Norstella

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: 

• Accelerate the drug development cycle 
• Assess competition and bring the right drugs to market 
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies
  
  

 

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

Job Description

The Director leads multi-functional research operations and is responsible for delivering strategic transformation across publishing, quality, and team capability at Norstella. This role shapes research strategy, drives change management, and ensures that scalable, high-integrity systems support the company's mission. The Director also serves as a key interface between product, technology, operations, and client-facing functions.

Responsibilities

• Define and drive research strategy across therapeutic areas and regulatory domains, leading competitive analysis, MoA trends, and data-driven innovation initiatives
• Spearhead process modernization through automation, new feature development, and scalable SOP and QA frameworks that set industry standards
• Change leader who can navigate complex processes through AI automation and human in the loop decisions and frameworks
• Lead post AI data validation teams and institute and execute on processes to improve AI models through feedback
• Oversee performance reporting, KPI tracking, and project risk management with a focus on translating insights into action for functional and enterprise-wide priorities
• Lead large teams and managers, fostering leadership development, implementing performance management structures, and driving capability expansion across geographies
• Own cross-functional stakeholder relationships and client engagements, leading escalations and translating complex client needs into strategic product-aligned solutions
• Champion data integrity, ethical publishing standards, and continuous improvement in collaboration with technology, product, and operational stakeholders
• Identify structural gaps, propose organization-wide solutions, and execute scalable improvements that support Norstella's long-term research and delivery strategy
  
  

Requirements

• Graduate/Post-Graduate/Doctorate degree in Life Sciences, Pharmacy, Medical Sciences, or related discipline/experience
• Minimum 10 years of experience in pharma research, clinical intelligence, or healthcare analytics, with 4+ years in people and operations leadership roles
• 5 years+ working with AI models, and implementing solutions in content processes.
• Deep understanding of regulatory pathways, MoAs, and global therapeutic market trends
• Strong experience with QA frameworks, automation initiatives, and system-based publishing workflows
• Experience in using research tools and databases (e.g., ClinicalTrials.gov, EMA, FDA, SEC filings)
  
  

Benefits

• Health Insurance
• Provident Fund
• Life Insurance
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk
  
  

Our guiding principles for success at Norstella

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn't. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people's differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual's abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you.

All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:[HIDDEN TEXT].