{"@context":"https://schema.org","@type":"JobPosting","title":"Director Customer Support","description":"

Roles and Responsibilities :

Lead the customer support team to deliver exceptional customer experiences, ensuring timely resolution of issues and high levels of satisfaction.
Develop and implement effective processes for managing complex technical issues, escalating when necessary to ensure prompt resolution.
Collaborate with cross-functional teams to identify opportunities for process improvements, implementing changes that enhance overall efficiency and effectiveness.
Analyze performance metrics to optimize service delivery, identifying areas for improvement and developing strategies to address them.

Job Requirements :

12-20 years of experience in IT services & consulting industry with expertise in product support or technical support roles.
Proven track record in managing large-scale customer support operations with multiple priorities.
Strong understanding of cloud-based technologies and ability to troubleshoot complex technical issues independently.

","datePosted":"2026-06-24T00:00:00.000Z","validThrough":"2026-08-23T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4340996"},"url":"https://myjobb.ai/jobs/director-customer-support/4340996","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Highradius","logo":"https://media.monsterindia.com/logos/xSP_Highradiusinx/jdlogo.gif","sameAs":"https://www.highradius.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad","addressRegion":"Telangana","addressCountry":"India"}}]}