Director Customer Success - Managing clients in North America is a mus
Replicon Software · Remote · remote · Posted 56d ago
Undisclosed12–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Lead, mentor, and develop a team of Customer Success Managers, including frontline managers and individual contributors, to drive performance and engagement
- Own and improve customer retention, adoption, satisfaction, and health metrics across a global customer portfolio
- Build and implement scalable, data-driven Customer Success programs that deliver consistent value at scale
- Cultivate executive-level relationships with key customers, serving as a trusted strategic advisor
- Manage complex customer escalations and drive resolution through cross-functional collaboration
- Partner with Sales, Renewals, Product, Support, and Professional Services to align on customer outcomes and business growth
- Leverage customer health dashboards, forecasting tools, and performance data to inform decision-making and proactively mitigate risk
- Drive operational excellence by implementing scalable processes and leading organizational change across a growing customer base
- Bachelor's degree in Business, Technology, Management, or a related field; MBA preferred
- 10+ years of experience in Customer Success, Account Management, Professional Services, Sales, or a related customer-facing function
- 5+ years of leadership experience managing Customer Success teams in a SaaS, software, or technology environment
- Proven track record of driving customer retention, adoption, satisfaction, and revenue growth
- Strong executive presence with the ability to build trusted relationships with customer executives and internal stakeholders
- Experience with Customer Success and CRM platforms such as Gainsight, Salesforce, or equivalent technologies
- Strong analytical and operational skills with experience using customer health metrics, forecasting, and performance dashboards
- Experience supporting global customers and working across multiple time zones and cultures
Sourced from naukri
Skills
Customer EngagementClient EngagementClient SuccessClient OnboardingClient Satisfaction
About Replicon
Replicon Software
Software Product
771
employees
1996
30 years old
Calgary, Alberta
US
₹12.4L PA avg
Avg at Replicon
About
Time management software to track time invested, expenses & attendance
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Software Product
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3.7/ 5
Culture
3.8
Career growth
3.2
Work-life
4.3
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