Director Customer Success & Growth

Key Responsibilities

• Business Growth: Develop and execute growth strategies to expand Pidge's customer base, market presence, and revenue.
• Customer Acquisition: Identify new business opportunities and drive acquisition of enterprise, mid-market, and SME customers.
• Revenue Generation: Own growth targets, revenue performance, and business development initiatives.
• Strategic Partnerships: Build and strengthen relationships with enterprise clients, channel partners, and key industry stakeholders.
• Customer Success & Retention: Improve customer engagement, retention, repeat business, and overall customer satisfaction.
• Account Expansion: Identify upselling and cross-selling opportunities within existing accounts to maximize revenue potential.
• Market Intelligence: Analyze industry trends, competitor activities, and customer requirements to identify new growth opportunities.
• Cross-functional Collaboration: Work closely with Sales, Operations, Product, and Marketing teams to ensure seamless customer onboarding and service delivery.
• Performance Management: Track key business metrics, conversion rates, customer acquisition costs, retention, and revenue growth.
• Team Leadership: Lead and mentor teams to achieve business objectives and deliver measurable results.

Required Skills & Qualifications

• 8–10 years of relevant experience in Growth, Business Development, Enterprise Sales, or Revenue Management.
• Mandatory logistics industry experience, preferably in last-mile delivery, 3PL, supply chain, hyperlocal logistics, or logistics technology.
• Proven track record of driving revenue growth and acquiring new customers.
• Strong understanding of B2B business models, enterprise client management, and commercial negotiations.
• Experience managing key accounts and developing strategic business relationships.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, and leadership abilities.
• Ability to work in a target-driven, high-growth business environment.

Preferred Candidate Profile

• Experience in a logistics technology or tech-enabled logistics company.
• Strong network across enterprise clients, e-commerce, retail, and other logistics-intensive sectors.
• Demonstrated ability to convert business opportunities into sustainable revenue.
• A growth-oriented mindset with a strong focus on customer value and business outcomes.

Interested candidates can share their profiles highlighting their logistics industry experience, growth achievements, and revenue ownership.