Director - Consulting & insights

GCC Strategy & Operating Model Advisory

Lead strategy and design engagements for Global Capability Centers, including business case
development, location strategy, capability assessment, operating model design, governance,
and value realization.
Design enterprise and functional Target Operating Models aligned with business strategy
and future growth objectives.
Advise clients on governance structures, decision rights, service management, and
performance management frameworks.
Support organizations through various stages of the GCC lifecycle, including setup, scale-up,
optimization, and transformation.

Organization Design & Workforce Transformation

Design organization structures aligned with future operating models.
Develop organization design principles, governance models, role definitions, capability
frameworks, career architecture, and workforce transition plans.
Assess organizational effectiveness, spans and layers, decision-making structures, and
operating governance.

AI-enabled Enterprise & Digital Transformation

Assess clients' AI maturity across business strategy, operating model, talent, technology, and
organizational readiness.
Evaluate how AI, automation, and intelligent workflows will impact operating models,
workforce design, sourcing strategies, and GCC evolution.
Develop pragmatic AI-enabled operating model and GCC roadmaps.
Collaborate with technology teams to ensure business recommendations are practical and
executable.
Business Process & Enterprise Transformation
Lead business process improvement and transformation initiatives using Lean, Six Sigma,
Agile, and digital enablement approaches.
Assess current state operations and identify opportunities for efficiency, effectiveness,
automation, and value creation.
Develop implementation roadmaps and business cases to support transformation initiatives.
Client Engagement & Relationship Management
Act as the primary point of contact for senior client stakeholders, building trusted advisory
relationships.
Facilitate workshops, design sessions, and executive briefings to align stakeholders and
secure buy-in.
Present insights, recommendations, and roadmaps to C-suite and senior leadership.
Project & Team Leadership
Structure, plan, and manage projects end-to-end, ensuring quality delivery within timelines
and budgets.
Lead cross-functional teams
Provide coaching, mentoring, and skill development to team members.
Thought Leadership
Contribute to intellectual capital creation, including frameworks, case studies, and
whitepapers.
Support proposal development, client pitches, and pursuit activities.
Stay updated on industry trends in GCCs, operating models, sourcing strategies, and digital
transformation

Qualifications preferred :

Experience in management consulting with leading consulting firms or boutique strategy and
transformation consultancy firms.
Demonstrated experience delivering consulting engagements in operating model design,
GCC strategy, organization design, or enterprise transformation.
Proven experience advising senior executives on business transformation and organizational
effectiveness.
Strong experience in designing Target Operating Models, governance frameworks,
organization structures, and workforce transformation strategies.
Experience in assessing organizational AI readiness and demonstrated ability to evaluate the
impact of AI on operating models, service delivery, workforce composition, sourcing
strategies, and organizational capabilities.
Experience developing AI-enabled transformation roadmaps that consider business
priorities, governance, talent, organizational readiness, and value realization.
Experience leading enterprise change management initiatives, including stakeholder
engagement, organizational impact assessment, communication strategy, leadership
alignment, capability development, and adoption measurement. Experience applying formal
change management methodologies (e.g., Prosci/ADKAR, Kotter, or equivalent frameworks)
is preferred.
Familiarity with Lean Six Sigma, Agile, or PMP is an advantage.