Director - Commercial Solutions - Pharma/Biotech

Job Description:

Essential Functions required for the job.

Culture & Talent Leadership :

Accountable for the organizational design of the Commercial Digital and Technology function.

Establishes and sustains a high-performance, inclusive team culture across the India-based Commercial Digital & Technology (Commercial D&T) organization; leads with intentionality to attract, develop, and retain top-tier technology talent, while embedding shared values of accountability, innovation, and continuous improvement that align with and reinforce the broader operating principles.

Commercial Domain Expertise:

Possesses deep, demonstrable knowledge of pharmaceutical and biotech commercial operations spanning Sales Marketing, Omnichannel Customer Engagement, Market Access & Pricing, Commercial Analytics & Insights, Commercial Operations, and Patient Services and translates that domain fluency into technology strategies, system designs, and delivery frameworks that directly accelerate commercial and brand objectives at a global scale.

Technology and Data Expertise:

Lead end-to-end delivery across all applicable teams (e.g., architecture, technology, and data) and roles in both traditional waterfall and agile models; familiarity with the core commercial technology landscape, including Veeva CRM and the Salesforce suite of engagement platforms (Health cloud CRM, Data Cloud, Marketing Cloud, etc.), marketing automation and omnichannel orchestration, Reltio master data management (HCP/HCO), incentive compensation, and commercial data and analytics ecosystems.

Global-Local Integration & Operational Excellence:

Stand up and ensure the India GCC Commercial D&T organization functions as a fully integrated, co-accountable partner within the global delivery model not a service satellite, but a strategic node; drives operational discipline, delivery predictability, and continuous process improvement. Build out includes recruiting, onboarding, operationalizing, and expanding new Commercial DT capabilities within the India GCC.

Compliance & Data Governance Excellence:

Serves as the site authority for commercial technology compliance and data governance; ensures systems and processes adhere to applicable data privacy regulations (e.g., GDPR, HIPAA, regional equivalents), promotional and transparency requirements (e.g., Sunshine Act/Open Payments, anti-kickback considerations, applicable industry codes), and consent and customer-data management standards, maintaining a continuous state of audit readiness across all commercial-facing systems.

Strategic Contribution & Business Alignment:

Serves as a strategic partner to the Commercial D&T leadership team; brings structured thinking, sound business judgment, and a forward-looking technology perspective to planning cycles, investment decisions, and organizational design with the ability to translate ambiguous business challenges into clear, executable IT strategies.

Executive Communication & Stakeholder Engagement:

Communicates with executive presence and precision across a globally distributed stakeholder landscape including US-based senior leadership, regional business partners, and cross-functional peers; demonstrates the ability to distill complex technical and commercial topics into concise, credible narratives appropriate for executive, regulatory, and operational audiences.

Domain & Industry Knowledge:

- Deep knowledge of pharmaceutical/biotech commercial operations across Sales & Marketing, Omnichannel Customer Engagement, Market Access & Pricing, Commercial Analytics, Commercial Operations, and Patient Services.

- Working knowledge of the commercial systems landscape (e.g., CRM/customer engagement such as Veeva and Salesforce, marketing automation and omnichannel platforms, Reltio HCP/HCO master data management, incentive compensation, and commercial data/analytics platforms).

- Understanding of commercial compliance and data governance, including data privacy (GDPR, HIPAA, regional equivalents), promotional/transparency requirements, consent management, and customer-data integrity.

Technical & Delivery Skills:

- Proven ability to lead end-to-end delivery across architecture, engineering/technology, and data teams.

- Ability to translate commercial and brand objectives into coherent technology strategies, system designs, and delivery frameworks.

- Skill in establishing delivery predictability, operational metrics, and continuous process improvement.

AI Skills:

- Demonstrated ability to evaluate, adopt, and govern AI/GenAI capabilities within a regulated commercial environment translating emerging AI technologies into practical, compliant, and value-generating solutions across customer engagement, marketing, and commercial analytics.

Leadership & People Skills:

- Ability to build, scale, and sustain a high-performing, inclusive technology organization, including recruiting, onboarding, developing, and retaining top-tier talent.

- Experience standing up or significantly expanding capabilities within a Global Capability Center (GCC) or equivalent model.

Strategic & Business Skills:

- Structured thinking and sound business judgment applied to planning, investment decisions, and organizational design.

- Ability to convert ambiguous business challenges into clear, executable IT strategies.

- Capacity to operate as a co-accountable strategic partner within a global delivery model rather than a service-only function.

Communication & Stakeholder Abilities:

- Executive presence and precise communication with globally distributed stakeholders, including US-based senior leadership and regional business partners.

- Ability to distill complex technical and commercial topics into concise, credible narratives for executive, regulatory, and operational audiences.

- Cross-cultural collaboration skills and comfort operating across multiple time zones within a global matrix.

Role Details:

- Role: Pharmaceutical & Biotechnology - Other

- Industry Type: Recruitment / Staffing

- Department: Research & Development

- Employment Type: Full Time, Permanent

- Role Category: Pharmaceutical & Biotechnology