Director, Commercial Sales & Account Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Commercial Sales & Account Management based in United States.

This senior leadership role offers the opportunity to drive revenue growth, customer expansion, and retention strategies within a fast-growing technology environment. The Director will lead a large-scale commercial sales and account management organization, shaping strategies that maximize customer value throughout the lifecycle. You will oversee frontline leaders and teams responsible for managing complex customer relationships across multiple industries and product solutions. The role combines sales leadership, operational excellence, and customer strategy to deliver measurable business outcomes. Working cross-functionally with teams across product, marketing, onboarding, and support, you will help create a seamless customer journey. This position is ideal for an experienced SaaS leader who thrives in high-growth environments and enjoys building scalable teams and processes. You will have the opportunity to influence business strategy while developing high-performing teams and accelerating commercial success.

Accountabilities:: The Director, Commercial Sales & Account Management will be responsible for leading commercial growth initiatives through strategic account management, expansion programs, and renewal strategies. This role requires a strong people leader who can build scalable sales operations, coach managers, and collaborate across functions to improve customer outcomes and revenue performance.

Lead and develop a large team of account managers and sales professionals through frontline leadership, coaching, and performance management.

Build a culture of accountability, continuous improvement, customer focus, and operational excellence across the organization.

Recruit, develop, and retain high-performing talent while creating leadership pipelines for future growth.

Drive net revenue growth through upsell, cross-sell, customer expansion, and strategic renewal initiatives.

Develop and execute lifecycle strategies that improve customer engagement, retention, and long-term value.

Partner with marketing teams on customer experience initiatives, lead generation strategies, pricing approaches, and acquisition opportunities.

Collaborate with product, onboarding, support, and strategy teams to identify customer needs and influence business priorities.

Monitor key performance indicators, forecasts, dashboards, and pipeline analytics to guide decision-making and achieve targets.

Serve as an executive escalation point for complex customer situations, leveraging strong relationship management skills to resolve challenges.

Design and optimize scalable processes that improve team efficiency, sales execution, and customer success.

Use data-driven insights to identify opportunities, close performance gaps, and continuously improve commercial operations.

Requirements:

The ideal candidate is an experienced SaaS sales leader with a proven ability to manage large teams, drive commercial growth, and develop customer-focused strategies. This role requires strong operational expertise, excellent communication skills, and the ability to influence stakeholders across a global organization.

10+ years of experience in SaaS sales, account management, customer success, or related commercial functions.

4+ years of experience leading sales, account management, or customer success teams in a leadership capacity.

Demonstrated success managing SMB, commercial, or mid-market customer segments through complex sales cycles and renewal processes.

Experience building and scaling teams within fast-paced, high-growth technology environments.

Experience leading offshore sales, account management, or customer success teams is preferred.

Strong understanding of value-based selling, multi-product growth strategies, and customer expansion motions.

Operational mindset with experience using Salesforce, analytics dashboards, forecasting tools, AI-enabled platforms, and pipeline reporting.

Strong analytical skills with the ability to translate data into actionable business strategies.

Excellent communication and stakeholder management skills with the ability to influence teams at all levels.

Ability to collaborate effectively across sales, marketing, product, onboarding, and customer support functions.

Benefits:

Competitive on-target earnings range of $240,000 – $300,000 USD (base salary plus commissions).

Comprehensive healthcare benefits, including medical, pharmacy, vision, and dental coverage.

Paid time off and sick leave programs.

Short-term and long-term disability coverage.

Life insurance benefits.

401(k) contribution opportunities, subject to eligibility requirements.

Potential eligibility for restricted stock units depending on role and compensation structure.

Opportunity to work in a high-growth technology environment with significant career development opportunities.

Collaborative culture focused on innovation, inclusion, and professional growth.

Opportunity to lead global teams and influence large-scale commercial strategies.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1