Director/Associate Director -Technical Consulting

Job description

Job Summary:

The incumbent in this role is responsible for technical and test environment support for multiple account implementation Highradius and Partner projects for O2C products

Key Responsibilities:

• Technology: Project implementation technical support for O2C products
• Cloud: Maintaining overall UAT, Hypercare and Training environments (AWS, Azure & Google Cloud, Equinix) and ensuring environments are running with > 98% uptime
• Innovation: Design, Development & Maintenance of Consulting Enablement tools to accelerate project implementations. Eg: Diagnostic Tool, Self Service Portal etc.)
• People Leadership: Ensure regular connects with the team and catch up with individuals team members for performance feedback and mentorship
• Executive Reporting: Ability to interact with external and internal stakeholders and have data driven conversations

Skill & Experience Needed:

• The person should have technical expertise in driving teams, understanding roadblocks and providing direction to the team and bringing confidence to the consulting partners
• Ability to provide technical support for multiple client implementations projects in parallel
• Working with stakeholders in Consulting, Product Engineering, Platform and Cloud Engineering teams during project implementation for technical guidance
• Has excellent verbal and written communication skills. Should be able to participate in client meetings, understand the critical pieces of client business, relate to the application and propose solutions wherever required
• Should be ready to jump into any critical escalations and partner with the client and consulting to empathize with the situation and provide solutions
• Strong in any one of the following Java / J2EE Skills or equivalent objective oriented programming experience
• Any advanced frameworks like Spring / Hibernate or any other
• Good understanding of Application architecture and DB design
• Passionate to build strong performing teams, recruit next level of leaders which take the teams forward