Director and Practice Lead, Platform Engineering

WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital agency and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across: Digital Product Strategy & Innovation, Digital Marketing Services, Web & Mobile App Development, Data & AI, Cloud Engineering, and Enterprise Technology Modernization.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

LOCATION & FLEXIBILITY

Our Director & Practice Lead, Platform Engineering, will operate remotely in Canada OR be based out of either our Toronto, ON or Vancouver, BC office locations.

THE OPPORTUNITY

TELUS Digital's Data, AI & Cloud (DAIC) practice is the multidisciplinary engine behind enterprise AI, blending boutique innovation with the breadth of a global services portfolio to help organizations architect, scale, and secure their transformations. Spanning our full family of specialized capabilities, the DAIC practice delivers end-to-end solutions across AI Advisory, AI Solutions, Data & AI Platforms, and Cloud Transformation.

As a premier Google Cloud partner, our Cloud practice is at the forefront of helping enterprises adopt and scale on Google Cloud infrastructure: delivering complex engineering, deployment, and migration programs for some of the largest organizations in Canada and beyond.

The Director & Practice Lead, Platform Engineering will define and own the Platform Engineering Practice along with its market strategy, P&L, talent, and delivery quality. This is a senior leadership role for someone who has built engineering practices before, thinks in terms of market positioning, and earns credibility with enterprise C-suites through depth, not title. You will shape how we help clients navigate cloud adoption and digital transformation at scale.

This role will have four core anchor responsibilities:

1. Commercial Strategy: Define the multi-year practice vision and align technical capabilities to market demand. Market this vision and strategy to commercial teams and sellers at TELUS Digital to drive new business to the practice. Engage in business development activities that help to source pipeline and achieve revenue targets.

2. P&L: Own revenue targets, margin, and growth while being accountable for the practice's commercial performance.

3. Talent & Culture: Build a practice where engineering excellence and continuous learning are the default.

4. Client Impact: Serve as a strategic advisor to enterprise CxOs navigating complex transformation programmes.

RESPONSIBILITIES

• Set the long-term technical vision for the practice, connecting capability-building to real market demand for cloud and digital transformation.

• Own the full P&L, including pricing and pipeline to delivery margin and revenue growth, and report directly to executive leadership.

• Build and maintain senior relationships with channel partner teams such as Google Cloud and enterprise client executives to generate and win meaningful deal flow.

• Drive investment in IP, accelerators, and reusable assets that support the commercial group and the sale of practice services, as well as improve delivery speed and protect margins at scale.

• Actively scout and champion emerging technologies and methodologies, and simultaneously make evidence-based bets that keep the practice ahead of the market.

• Partner with clients' C-suite executives as a trusted advisor, helping them navigate cloud adoption decisions, vendor strategy, and organisational change.

• Lead by example on engineering culture: set the bar for quality, create space for learning, and build teams that clients want to work with again.

COMPETENCIES

• 12+ years in technology consulting. Including at least 3–5 years in an executive or practice leadership role, not just senior individual contribution.

• Proven P&L ownership: Direct experience managing revenue, margin, and growth targets in a consulting or professional services context.

• Cloud ecosystem depth: Strong command of cloud-native architecture, enterprise IT strategy, and the competitive landscape across major cloud providers.

• Executive communication: Comfortable owning C-suite relationships as evidenced by your ability to challenge, advise, and build trust at the highest levels of client organizations.

• Business Development track record: Experience generating pipeline and closing complex, multi-stakeholder consulting engagements, not just delivery.

• Talent leadership: Has hired, developed, and retained senior engineering and consulting talent in a practice or delivery organisation.

EQUAL OPPORTUNITY EMPLOYER

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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