Director - Account Management

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director - Account Management based in the United States.

This leadership role offers the opportunity to shape client partnership strategies within a fast-growing retail media and advertising environment. The Director of Account Management will lead a high-performing team while strengthening relationships with major brand and advertiser partners. You will drive strategic account growth, operational excellence, and exceptional client experiences across a diverse portfolio. The role combines people leadership, strategic planning, campaign stewardship, and cross-functional collaboration. You will influence business outcomes by developing scalable processes, improving client engagement, and identifying opportunities for long-term growth. This position is ideal for an experienced account management leader who thrives in a data-driven, customer-focused, and innovative environment.

Accountabilities:: The Director - Account Management will lead the account management function by developing strong client relationships, building high-performing teams, and ensuring operational excellence across advertiser partnerships.

Establish annual team priorities, translate organizational objectives into measurable goals, and monitor performance against key business metrics.

Act as the escalation point for complex advertiser opportunities, strategic challenges, and high-impact relationship matters.

Define and implement a vision for best-in-class account management practices within a retail media environment.

Lead, coach, and develop a team of Account Managers through performance management, career development, mentoring, and continuous feedback.

Recruit and onboard talented professionals while building a culture centered on accountability, collaboration, curiosity, and client success.

Create development plans, succession strategies, and training programs to strengthen team capabilities.

Manage team execution, workload prioritization, and delivery standards to ensure high-quality client outcomes.

Own relationships with key strategic advertisers, serving as a trusted advisor and executive-level partner.

Ensure clients receive strategic guidance throughout the full campaign lifecycle, from planning and activation to optimization and performance reviews.

Drive retention, investment growth, and client satisfaction by ensuring measurable value and strong business outcomes.

Establish regular business reviews, performance reporting, and strategic planning sessions with major accounts.

Collaborate with sales, media planning, analytics, product, legal, finance, and activation teams to align priorities and improve execution.

Provide client insights, market feedback, and competitive intelligence to help influence product strategy and business decisions.

Develop scalable account management processes, playbooks, and frameworks to support growth and operational consistency.

Use performance data and client feedback to continuously improve processes, tools, and team effectiveness.

Requirements:

The ideal candidate is an experienced account management leader with a strong background in media, advertising, commerce, or retail-focused partnerships, combined with proven people leadership and strategic client management expertise.

Bachelor’s degree required.

7-10+ years of experience, including significant experience in account management, client services, or strategic partnerships within media, advertising, retail media, or commerce environments.

5+ years of experience managing and developing high-performing teams.

Proven ability to build strong executive-level client relationships, manage escalations, and influence investment decisions.

Deep understanding of digital media execution, including campaign setup, optimization, measurement, and performance analysis.

Exceptional communication and presentation skills, with the ability to simplify complex topics for diverse stakeholders.

Strong cross-functional collaboration skills and the ability to influence without direct authority in a matrixed organization.

Analytical mindset with the ability to interpret campaign data, identify trends, and translate insights into strategic recommendations.

Experience managing relationships with major brands, advertisers, or agencies is preferred.

Familiarity with commercial agreements, insertion orders, and advertising contract processes is preferred.

Knowledge of first-party data strategies, audience targeting, and campaign optimization is a plus.

Benefits:

Competitive salary range of approximately $127,000 - $237,800 USD , depending on experience, location, and business factors.

Comprehensive total rewards package that may include incentive opportunities, equity, and additional benefits.

Fully remote work opportunity within the United States.

Healthcare benefits, including medical, dental, and vision coverage.

Retirement savings and financial wellness programs.

Paid leave benefits and employee support programs.

Learning and development opportunities to support career growth.

Opportunity to lead impactful client partnerships within a dynamic retail media environment.

Collaborative culture focused on innovation, inclusion, and professional growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1