Digital Workspace Support - L1 / L2 Professional
Changepond Technologies · Chennai · onsite · Posted 21d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Provide onsite 1st- and 2nd-level support for Windows 11 and standard enterprise applications.
- Handle incidents and service requests via our ITSM system.
- Set up, replace, and troubleshoot end-user devices: laptops, monitors, docking stations, and peripherals.
- Manage user accounts and permissions in Microsoft 365, Azure AD, and Active Directory.
- Support endpoint management tasks (Intune/Microsoft Endpoint Manager), including device enrollment, compliance checks, and software assignments.
- Provide printer and meeting room support (Teams Rooms, conferencing equipment, video calls).
- Document solutions, create how-to guides, and maintain process documentation.
- Collaborate closely with 3rd-level support and engineering teams.
- Assist in small IT projects and standardization initiatives.
- 2-4 years of experience in onsite IT support or IT service desk (1st/2nd level) in Windows environments.
- Strong knowledge of Windows 11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and common enterprise applications.
- Experience with hardware support (laptops, docking stations, monitors) and structured rollouts.
- Practical experience with Active Directory/Azure AD and basic Intune/Microsoft Endpoint Manager tasks.
- Basic networking knowledge (TCP/IP, DNS/DHCP, VLAN fundamentals) for onsite troubleshooting.
- Familiarity with ticketing and asset management processes; SLA-driven work approach.
- Excellent service orientation, reliability, structured work style, and clear communication skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
DNSActive DirectoryAsset Managemententerprise applicationsEndpointIntuneAzure ADIT Service DeskIncident HandlingCommunication SkillsAdministrationIT ProjectsEndpoint ManagementcomplianceMicrosoft AzureIT SupportHardware Support
About Changepond Technologies
Changepond Technologies
IT Services & Consulting
757
employees
2000
26 years old
Chennai, Tamil Nadu
India
₹5.9L PA avg
Avg at Changepond Technologies
About
Changepond offers IT Services, Process Automation with Digital Intelligence, Cloud Modernization, HyperAutomation, Software Quality Engineering and Engineering in Industrial Services
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.0/ 5
Culture
2.7
Career growth
2.9
Work-life
3.4
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