Digital Workplace Operations Lead

ABOUT US

Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive’s next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world.

The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more connected, more intelligent, more sustainable for everyone.

ROLE SUMMARY

We are seeking a Digital Workplace Operations Lead to be the operational and technical anchor for a team that owns the platforms the entire company works on — Google Workspace, Atlassian (Jira/Confluence), Slack, Zoom, AV, AI tooling, and the security, licensing, and custom solutions that surround them. This role balances delivery ownership, process discipline, and hands-on technical judgment. You will lead a mixed team of engineers and program/project managers, own the operating cadence, and act as the senior point of contact for key stakeholders who expect a direct, accountable owner rather than a hand-off.

You'll partner closely with senior leadership to drive clarity, alignment, and impact across the organization while also acting as a key external-facing representative of the business. This role reports directly to the Sr. Manager, Digital Workplace and is 3 days flex a week in our Irvine, California office

RESPONSIBILITIES

• Delivery Ownership — Own end-to-end delivery across two lanes of work: roadmap-driven platform programs (sprints and milestone delivery) and operational service engineering covering run-the-business support, fast-turn business requests, and SLA-bound incident and request work.

• Operating Rhythm — Run the team's weekly operating cadence — sprint planning, standups, priority and PM syncs — and keep cross-squad dependencies visible and unblocked.

• Stakeholder Management — Serve as the senior technical and operational point of contact for key stakeholders, providing direct ownership and continuity on commitments.

• Program Delivery — Drive delivery on critical migration and platform programs (e.g., ServiceNow → JSM, Google decoupling, Microsoft tenant migration, app rationalization), partnering with program/project managers on scope, timeline, and risk.

• Operational Hygiene — Set and enforce operational discipline across the platforms we own — change review before production changes, documentation standards, and ownership clarity across every squad.

• Problem Management — Establish a problem-management mindset: identify recurring platform issues, trigger root-cause analysis, and ensure permanent fixes rather than repeat firefighting.

• Team Leadership and Development — Lead, mentor, and develop engineers and PMs. Create clear ownership and accountability so work doesn't route back through a single point of escalation.

• Reporting and Analysis — Own platform reliability and performance reporting — SLA adherence, backlog health, incident and request trends — and report regularly to leadership.

• Security and Compliance — Partner with the Security & Compliance function to ensure platforms meet governance, audit, and identity/SSO requirements.

• Automation and Self-Service — Drive automation and self-service across collaboration and productivity workflows to reduce manual operational load.

• Licensing and Vendor Management — Support licensing optimization and vendor performance, ensuring contracted outcomes and SLAs are met.

• Roadmap Contribution — Contribute to the Digital Workplace roadmap and continuous-improvement initiatives as an active voice on platform direction.

QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).

• 7+ years in IT engineering, platform operations, or digital workplace/collaboration engineering, with 2+ years leading people or owning delivery for a team.

• Hands-on depth in one or more core collaboration platforms — Google Workspace, Atlassian (Jira/Confluence), Slack, or Zoom — and the judgment to lead across the full stack.

• Proven ability to run a delivery cadence across mixed work types (project work, fast-turn requests, and operational support) and drive accountability without micromanaging.

• Strong understanding of ITIL/ITSM practices (Incident, Problem, Change, Service Request) and how they apply to platform operations.

• Experience leading platform migrations or large change programs end to end.

• Excellent stakeholder management — comfortable being the accountable owner in front of demanding internal and partner stakeholders.

• Comfort working in a fast-moving, scaling environment with ambiguity and shifting priorities.

• Bias toward automation, root-cause elimination, documentation, and operational excellence.

• Experience with IT service management tools (e.g., ServiceNow, Jira Service Management).

Preferred Qualifications

• Familiarity with infrastructure monitoring tools.

• Experience with vendor contract negotiation and management.

• Project management experience or certification (e.g., PMP).

• Exposure to AI/productivity tooling and platform governance (e.g., Glean, Gemini, Claude, developer tooling) is a plus.

TOTAL REWARDS

Full-time positions include base salary, eligibility for an annual performance bonus, and eligibility for equity.

In addition to base salary, Rivian and Volkswagen Group Technologies offers benefits tailored to the local market. For more information on the benefits available for full-time employees, check out our Global Benefits Site https://rvtech.mybenefits.life.

External candidates can apply for this role through the Rivian and Volkswagen Group Technologies careers site (https://rivianvw.tech/#careers). If you are a current employee, please apply through our internal job board https://app.ashbyhq.com/internal/job-board/b10a9912-eb45-4a84-9a34-84b2a459923a.

EQUAL OPPORTUNITY

Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status.

Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

CANDIDATE DATA PRIVACY

Rivian and Volkswagen Group Technologies” may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and Volkswagen Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) record keeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies’ service providers, including providers of background checks, staffing services, and cloud services.

Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

If you provide a mobile telephone number as part of your application or during the recruitment process, Rivian and Volkswagen Group Technologies may use that number to contact you via SMS text message for recruitment-related purposes, including scheduling, logistics, and status updates. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Consent to receive SMS messages is not a condition of applying for or being considered for employment.

Please see our Candidate Data Privacy Notice (English) https://assets.ctfassets.net/2md5qhoeajym/53otRWdzXPzSdWPgiel5T/07c61b0eed2d91f2f403f788fd20d315/RVTech_Candidate_Data_Privacy_Notice_-_Nov_2024.pdf and Candidate Data Privacy Notice (Serbian) https://assets.ctfassets.net/2md5qhoeajym/40xUZMehbGToclkLqWXW0E/eb5b553bd8af7c607066253fbb227bda/RVTech_Candidate_Data_Privacy_Notice_-_Nov_2024_Serbian.pdf for more information.

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Please note this job posting represents an open, active vacancy. Additionally, we are not currently accepting applications from third party application services.