Digital Workplace engineer

GCC Job Description

Digital Workplace Engineer
Location: Bangalore, India
Employment Type: Full-time
Experience: 4+ years

About the Role:
Zinnov is hiring for the role of End User Computing (EUC) Engineer on behalf of our Global MNC MedTech client company a company where technology sits at the centre of everything: powering how the core business operates day to day and shaping the products and digital solutions that will define the future of patient care. This role is part of the companys establishment of their new India Global Capability Centre (GCC) in Bengaluru which will drive enterprise technology, digital transformation and innovation for its global operations and contributing to technology that ultimately helps millions of people around the world.

How you'll make an impact

• Support the operation, monitoring, and continuous improvement of collaboration and workplace

technology services (e.g., messaging, meetings, document collaboration, and digital workplace

tools).

• Provide day-to-day technical support and incident resolution for collaboration and workplace

services, ensuring service levels and user satisfaction are met.

• Support the operation, adoption, and continuous improvement of Microsoft 365 Copilot, Teams AI,

and Viva, ensuring reliable performance, governance, and a high-quality user experience.

• Contribute to enterprise knowledge management and intelligent search capabilities that make

organizational content discoverable and Copilot-ready.

• Support meeting intelligence capabilities (transcription, summarization, action item extraction) across

Teams and connected collaboration tools.

• Apply AI governance and data protection controls for Copilot and generative AI features, including

sensitivity labels, DLP, and tenant configuration.

• Build automation and self-service for workplace requests using AI-powered workflows (Copilot

Studio, Moveworks, Power Automate).

• Partner with global and regional IT teams to implement enhancements, upgrades, and

standardization initiatives for workplace technologies.

• Analyze service performance, user feedback, and incident trends to identify opportunities for

optimization and automation.

• Contribute to the documentation of processes, knowledge articles, and standard operating

procedures for collaboration services.

• Support change, release, and communication activities related to workplace technology updates and

new capabilities.

• Ensure services operate in compliance with enterprise security, privacy, and governance standards.

What you'll bring

Education

• Bachelors degree in information technology, Computer Science, Engineering, or a

related discipline is required.

• Relevant postgraduate degree or advanced technical training is preferred.

Experience and Skills

Required:

• 4+ years of experience supporting digital workplace and collaboration platforms, such as:

Microsoft 365 (Teams, SharePoint, OneDrive, Exchange), Microsoft 365 Copilot, Viva, Copilot Studio, Power Automate, and exposure to Moveworks or equivalent AI service agents.

• Working knowledge of ServiceNow ITSM / Jira Service Management for request and incident

workflows is expected.

• Working knowledge of endpoint, identity, and access concepts as they relate to workplace and

collaboration services.

• Ability to translate business needs into practical technology solutions that improve employee

productivity and user experience.

• Strong analytical and problem-solving skills, with the ability to prioritize issues and manage

multiple tasks effectively.

• Demonstrated collaboration and communication skills, working effectively with cross-functional

teams and diverse stakeholders.

• Proactive mindset with the ability to take ownership, influence outcomes, and support

continuous improvement initiatives.

Preferred:

• Experience supporting global or geographically distributed users and services.
• Experience supporting Microsoft 365 Copilot rollout, adoption, and governance in a global

enterprise, including knowledge management and semantic search readiness.

• Familiarity with Teams AI, meeting intelligence, and integrating collaboration data with

enterprise knowledge platforms.

• Familiarity with automation, self-service, or scripting used to enhance workplace service

delivery.

• Exposure to collaboration security, compliance, and data governance concepts.
• Prior experience in a regulated or large enterprise environment.

Other:

• Language: Proficiency in English is required.
• Travel: Limited domestic or international travel may be required (generally less than 10%).
• Certifications: Microsoft 365 or IT service management certifications preferred (e.g., MS-700

Teams Administrator, MS-102 M365 Administrator, Copilot for Microsoft 365 credentials, ITIL).