Digital Twin Operations & Service Engineer

How you'll make an impact

• Support global customers in maximizing asset performance through Digital Twin-based monitoring, diagnostics, reliability assessment, and predictive maintenance solutions.
• Develop, configure, and maintain Digital Twin models representing substations, power quality systems, transformers, switchgear, and other power system assets.
• Analyze operational and condition monitoring data to generate actionable recommendations for maintenance planning, risk mitigation, and asset lifecycle optimization.
• Act as a technical interface between customers, service teams, product management, and R&D to support solution deployment, troubleshooting, and product enhancements.
• Investigate equipment performance issues, perform Root Cause Analysis (RCA) and analytics to identify improvement opportunities.
• Configure and manage asset hierarchies, network models, equipment parameters, equipment component tree, test reports, As built documentation.
• Support condition monitoring, health analysis, risk mapping, alarm management, predictive analytics, and reliability-centered maintenance (RCM) strategies.
• Contribute to new Digital Twin feature validation, testing, and customer onboarding activities.
• Ensure compliance with cybersecurity, data governance, safety, quality, and regulatory requirements.
• Live Hitachi Energy's core values of safety and integrity while promoting innovation and customer success

Your background:

• Bachelor's degree in electrical & Electronics Engineering.
• 5+ years of experience in operation, maintenance, engineering, or asset management of substations, power plants, renewable energy facilities, or industrial electrical systems.
• Strong understanding of high-voltage equipment, including transformers, circuit breakers, GIS, AIS, switchgear, protection systems, STATCOM, SVC, or related grid assets.
• Knowledge of Digital Twin concepts, condition monitoring, predictive maintenance, asset health assessment, and data analytics is desirable.
• Understanding of power system operation, electrical asset diagnostics, and failure analysis methodologies.
• Exposure to cloud platforms, IoT architecture, edge computing, and industrial digitalization initiatives are an advantage.
• Strong analytical, problem-solving, and customer-facing communication skills.
• Self-motivated professionals capable of independently driving technical activities from concept to implementation.
• Excellent verbal and written communication skills in English.

Preferred Skills

• Digital Twin Platforms
• Asset Performance Management (APM)
• Predictive Analytics
• Power System Asset Management
• Reliability Engineering (RCM, FMEA/FMECA)
• Condition Monitoring & Diagnostics
• Cloud & IoT Technologies (Azure, AWS, Edge Computing will be advantageous)