Digital Transformation Manager

Role & responsibilities

• Develop and execute digital transformation strategies aligned with organizational goals, business priorities and long-term growth objectives.
• Identify opportunities to digitize business processes, improve operational efficiency and enhance customer experience through emerging technologies.
• Lead end-to-end digital transformation programs, including planning, budgeting, implementation, monitoring and delivery.
• Evaluate and implement digital solutions such as cloud platforms, AI/ML, robotic process automation (RPA), enterprise applications and data analytics tools.
• Drive business process reengineering, workflow automation and technology modernization initiatives across departments.
• Collaborate with business leaders, IT teams and external vendors to define transformation roadmaps, project requirements and expected business outcomes.
• Manage project timelines, budgets, resources, risks and dependencies to ensure successful delivery of transformation initiatives.
• Lead organizational change management, stakeholder engagement, employee training and adoption of new digital tools and processes.
• Establish KPIs, dashboards and performance metrics to measure transformation progress, cost savings, productivity improvements and return on investment (ROI).
• Oversee system integration, data migration, process standardization and implementation of enterprise platforms such as ERP and CRM.
• Ensure digital initiatives comply with IT governance, cybersecurity, data privacy and applicable regulatory requirements.
• Manage vendor relationships, evaluate technology solutions and present project progress, business benefits and strategic recommendations to senior management.

Preferred candidate profile

• Bachelors degree in Computer Science, Information Technology, Engineering, Business Administration or a related field.
• MBA in Technology Management, Information Systems, Business Analytics or General Management is preferred but not mandatory.
• 5 to 10 years of experience in digital transformation, technology consulting, IT program management, business process improvement or enterprise technology implementation.
• Proven experience leading cross-functional digital transformation projects from strategy and planning through implementation and adoption.
• Strong understanding of business process reengineering, digital strategy, enterprise architecture and technology modernization.
• Familiarity with cloud platforms, AI/ML, RPA, data analytics, ERP systems, CRM platforms and workflow automation.
• Experience with project management methodologies such as Agile, Scrum, Waterfall and hybrid delivery models.
• Knowledge of change management, stakeholder engagement, organizational readiness and digital adoption practices.
• Proficiency in project management and reporting tools such as Jira, Microsoft Project, Power BI, Tableau or equivalent platforms.
• Understanding of IT governance, cybersecurity, data privacy, risk management and technology compliance requirements.
• Relevant certifications such as PMP, PRINCE2, Scrum Master, Prosci Change Management, ITIL 4 or cloud certifications are advantageous.
• Strong leadership, strategic thinking, communication, negotiation, analytical and problem-solving skills.
• Ability to translate business challenges into technology-driven solutions, manage competing priorities and demonstrate measurable business value through digital transformation initiatives.