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    Job · 16283603

    EXL Service logo

    Digital Transformation Manager

    EXL Service · Noida · onsite · Posted 44d ago

    Not disclosed3–5 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role


    Overview of Position

    This role is a Solution Consultant position supporting AI-enabled consulting engagements, with a focus on translating business problems into structured analysis, actionable insights, and implementable solutions. The role combines strong analytical and reporting capabilities with the ability to shape AI-driven solution approaches in collaboration with business and technology teams.

    Exp - 5 to 8 years

    Location - Noida

    Responsibilities

    • Participate in end-to-end delivery of AI-enabled consulting engagements—from proposal through final outputs
    • Structure problem statements, define analytical approaches, and translate findings into actionable recommendations
    • Analyze business processes and operational data to identify inefficiencies, root causes, and improvement opportunities
    • Conduct stakeholder workshops to capture processes, pain points, controls, data touchpoints, and AI enablement areas
    • Develop current- and future-state artifacts (process maps, SOPs, journey maps, RACI) aligned to AI-driven transformation
    • Perform data analysis and work decomposition to quantify impact, benefits, and business case value
    • Create executive-ready presentations, narratives, and deliverables for senior stakeholders
    • Collaborate with cross-functional teams to validate insights, shape AI-driven solutions, and track emerging AI and industry trends

    Business Analytics and Delivery Skills

    • Requirement gathering, stakeholder management, and structured problem solving
    • Data analysis, visualization, and exposure to AI-enabled tools (Power BI, Tableau, Excel)
    • Define data needs, perform data preparation, and support AI-driven reporting
    • Process analysis, documentation, and identification of improvement opportunities
    • Executive-ready presentation and structured storytelling skills
    • Understanding of governance, coordination, and delivery tracking
    • Translate data and process insights into clear, actionable outcomes

    Solution Shaping, Domain & AI-Enabled Capabilities

    • Translate business problems into data-driven or AI-enabled solution opportunities
    • Identify and evaluate use cases based on feasibility, impact, and data availability
    • Apply domain context to guide solution outputs, quality expectations, and controls
    • Define high-level solution approaches, workflows, and decision frameworks
    • Conduct Current state assessments and documentation and recommend AI enabled future state
    • Apply domain understanding to improve accuracy, consistency, and relevance of AI-generated outputs
    • Support development of phased implementation plans aligned to business priorities
    • Define validation approaches, checkpoints, and human intervention points where required
    • Review and validate solution outputs to ensure alignment with business expectations
    • Support adoption through clear documentation, training inputs, and feedback incorporation

    Minimum Qualifications (Must-Haves)

    • Bachelor's degree (preferably in Business Administration or related field)
    • 3+ years of experience in business analysis, consulting, analytics, or related roles
    • Strong analytical thinking and structured problem-solving skills
    • Experience in stakeholder interaction and requirement elicitation
    • Proficiency in Excel, PowerPoint, and at least one visualization tool (Power BI / Tableau)
    • Strong communication skills (written and verbal)
    • Understanding of process improvement, data analytics, and digital transformation concepts
    • Prior work experience and knowledge in the Insurance domain will be preferred
    • Experience in working with AI tools and applications will be an advantage

    Sourced from foundit

    Skills

    AI tools and applicationsRequirement Gatheringdata preparationprocess analysisPowerpointStructured Problem-SolvingAI-enabled Toolssolution shapingPower BiTableauStakeholder Managementreportingdata analysisexcel

    About EXL Service

    EXL Service logo

    EXL Service

    Analytics & KPO

    39.1k+

    employees

    1999

    27 years old

    New York City,New York

    US

    ₹11.1L PA avg

    Avg at EXL Service

    About

    We make sense of data and drive your business forward

    Industries

    Analytics & KPO

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