Digital & System Admin – Procurement & REWS

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Why we're hiring: We are seeking a business-oriented Digital Analyst to join our Global Centre of Excellence (COE) in Mumbai. This role will play a critical part in enabling digital first decision making across across Global Procurement and Real Estate & Workplace Solutions (REWS). The analyst will act as a digital partner for both functions – Primarily focussed on Procurement where the resource will act as a product owner for Current Source to Contract solution for WPP Procurement (GEP) and also for any future tools. The resource will also be responsible for all This is a hands-on role requiring strong analytical capability, stakeholder engagement, and the ability to translate complex datasets into clear, actionable insights for senior leadership.

What you'll be doing: Digital & System Support – Procurement

• Support the Global Director in managing the Procurement digital roadmap, including enhancements, automation opportunities, and future solution design.
• Serve as a super user and operational support lead for Procurement platforms and tools such as GEP, SupplierIO, Databricks, Power BI, PowerApps, SharePoint, and advanced analytics solutions.
• Assist in the design, testing, rollout, and adoption of source-to-contract and supplier-related systems.
• Maintain and improve Procurement system processes, including user access, onboarding/offboarding, templates, and compliance with internal policies and quality standards.
• Monitor system performance, identify issues, and coordinate resolution with internal and external technology partners.
• Support the development and maintenance of Procurement portals, dashboards, and reporting tools to improve visibility of supplier, spend, and performance data.
• Help identify opportunities for automation, AI-enabled workflows, and smarter ways of working.

Digital & Systems Support – REWS

• Support the onboarding, adoption, and ongoing management of REWS systems and tools.
• Act as a super user for platforms such as JLL Azara, Tango Analytics, CoStar, and other relevant REWS applications.
• Conduct analysis to understand business needs, identify gaps, and support solution enhancements.
• Partner with stakeholders to ensure tools and systems are effectively used to support workplace and real estate decisions.

Analytics, Governance & Reporting

• Provide analysis, reporting, and insights to support the Global Director and leadership teams in making informed decisions.
• Track and report key metrics such as:
• user adoption
• compliance
• issue resolution
• stakeholder feedback
• training effectiveness
• Review data quality, identify inconsistencies, and work with relevant teams to resolve issues.
• Support governance processes and ensure systems operate in line with company controls and procedures.
• Manage the shared inbox to support all digital & system related queries,

Stakeholder Engagement & COE Enablement

• Work closely with global stakeholders across Procurement, REWS, Finance, IT, Data, and external vendors.
• Act as a coordination point between business teams and technology partners to ensure priorities are understood and delivered.
• Support the creation of standard processes, documentation, user guides, and best-practice materials to strengthen COE capability.
• Communicate updates clearly and regularly to stakeholders, ensuring visibility of system changes, enhancements, and support issues.
• Hold external suppliers accountable for timely resolution of queries and delivery commitments.

Who you'll be working with:

• Direct support to a Global Director and exposure to senior decision-making.
• Opportunity to influence digital transformation across two global functions.
• High visibility role with meaningful impact on systems, analytics, and process improvement.
• Chance to help shape the future of Procurement and REWS digital capabilities.

What you'll need: Experience

• 5–8+ years of experience business intelligence, reporting, systems support, and digital transformation.
• Prior experience supporting Procurement, Supply Chain, REWS, Finance, or transformation teams is highly desirable.
• Experience working with global stakeholders and complex datasets in a matrix environment.
• Exposure to system implementation, process improvement, or digital transformation programs is an advantage.

Technical Skills

• Strong understanding of Procurement systems and digital workflows.
• Ability to interpret business requirements and support solution development.
• Strong data review and validation skills, with the ability to identify issues and inconsistencies.
• Comfortable learning new systems quickly and adapting to changing business needs.
• Solid understanding of:
• Procurement digital landscape
• ERP and source-to-contract processes
• Basic financial concepts such as GLs, cost centres, and budgets
• REWS or portfolio-related metrics, where applicable

Soft Skills

• Strong communication skills, with the ability to explain technical information in a clear and business-friendly way.
• Excellent stakeholder management and collaboration skills.
• Highly organized, with the ability to prioritize and manage multiple requests effectively.
• Proactive, curious, and solutions oriented.
• Strong sense of ownership and accountability.
• Comfortable working in a global, fast-moving, and highly visible environment.

Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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