Digital Reality Operations Analyst

Summary: This role focuses on managing the data and dashboards for Digital Reality applications. The primary goal is to ensure effective data management, system integration, and reporting for operational performance within the organization. Responsibilities:

• Manage end-to-end data management and dashboarding, ensuring accuracy and relevance.
• Develop KPIs and dashboards to monitor operations and user data effectively.
• Collaborate with cross-functional teams to streamline operations.
• Track technological advancements and suggest system enhancements.
• Ensure compliance with internal policies and industry standards.
• Document issues and propose resolutions to management.
• Provide training to users regarding systems and equipment.
• Analyze and refine processes to improve service delivery. Must Haves:
• MCA or Bachelor's degree in Computer Science or Electronics.
• 3-4 years of relevant experience.
• Proficiency in Python, HTML, MySQL, and tools like Visual Studio Code & Power BI.
• Expertise in Power BI, particularly in data modeling and DAX.
• Strong analytical and problem-solving skills.
• Knowledge of IT infrastructure and cloud systems.
• Experience in scripting and using APIs for automation.
• Excellent communication and documentation skills. Nice to Haves:
• Familiarity with Azure and DevOps.
• Knowledge of Service Now as a service management tool.
• ITIL v4 Certification. Other Details:
• Location: Not specified.
• Team Structure: Involves collaboration with cross-functional teams.
• Reporting Lines: Not specified; likely involves stakeholder interaction.
• Tools/Methodologies: Focus on Power BI and software development tools. Reason (Must Have):
• MCA or Bachelor's degree: Required to ensure a foundational understanding of computer science principles relevant to the data management tasks.
• 3-4 years experience: Ensures the candidate has enough hands-on experience dealing with the complexities involved in data management and application support.
• Python and Power BI Proficiency: Essential for developing effective dashboards and automating reporting processes, directly linking to KPIs and operational monitoring.
• Analytical skills: Critical for problem-solving within system integration and performance tracking responsibilities. Reason (Nice to Have):
• Knowledge of Azure & DevOps: Provides a competitive edge for managing cloud applications, enhancing operational performance and flexibility.
• Service Now knowledge: Beneficial for managing service requests and incidents, facilitating smoother operational support.
• ITIL Certification: Indicates an understanding of service management best practices, adding value to process improvement aligned with industry standards. Trust Score: Score: High Evidence: The description is clear, with detailed responsibilities and specific technologies outlined, allowing for effective candidate sourcing.Sourcing Guidance / Clarifications Needed:The job description provides good technical clarity for sourcing. Consider these potential recommendations to enhance the search:
• Recommendation: Look for candidates with experience in data analytics alongside Python and Power BI. Rationale: This combination is often necessary for roles focused on data-driven decision-making and system integration.
• Recommendation: Identify candidates from industries heavily investing in cloud technologies or software development. Rationale: These sectors likely have professionals with relevant skills and experience related to the cloud-based aspects of this role.
• Recommendation: Consider profiles with prior experience in IT service management roles. Rationale: These candidates will have familiarity with operational processes that align with managing SRs and incidents, enhancing overall performance in Digital Reality applications.