NOIDA · FULLTIME
Digital Query - Marketing Professional
Max Healthcare
Noida · onsite · Posted 4d ago
Sourced from
Undisclosed2–5 yrsfulltimeNoida
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Section · 01
About this role
Key Responsibilities
1. Digital Query Management
- Monitor and respond to patient queries received through:
- Website
- Social media platforms
- Google Business Profile
- Digital campaigns
- Online enquiry forms
- Chat/CRM platforms
- Ensure all queries are responded to within the defined TAT.
- Provide accurate information regarding doctors, specialties, services, OPD timings, packages, locations, and appointment processes.
- Escalate medical or clinical queries to the appropriate department/doctor instead of providing medical advice independently. 2. Lead Management
- Capture and maintain all digital leads in the CRM/system.
- Categorise enquiries based on specialty, doctor, service, location, and requirement.
- Coordinate with the concerned OPD/appointment team for appointment booking.
- Follow up on unanswered or pending leads.
- Maintain proper lead status and closure remarks. 3. Patient Communication
- Communicate with patients/attendants professionally through calls, WhatsApp, email, and other approved channels.
- Understand the patients requirement and guide them to the appropriate hospital service.
- Share approved creatives, doctor profiles, service information, appointment details, and hospital information.
- Maintain a polite, empathetic and patient-friendly communication style. 4. Digital Campaign Support
- Coordinate with the Digital Marketing team on campaign-generated leads.
- Monitor query volume and response performance during campaigns.
- Identify frequently asked questions and patient concerns.
- Share feedback with the marketing team to improve campaign communication and landing pages. 5. Reporting & Analytics
- Prepare daily/weekly/monthly reports covering:
- Total digital queries
- Leads received
- Leads contacted
- Appointments generated
- Pending queries
- Unreachable leads
- Lead source
- Specialty-wise enquiries
- Query-to-appointment conversion
- Identify recurring issues and provide insights to improve digital patient experience. ","
- Prepare daily/weekly/monthly reports covering:
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
crmCampaigndigital campaignHospitalcrm platformsQuery ManagementAnalyticsMonthly Reportslead managementopdSocial MediamarketingDigital Marketing
Section · Company
About Max Healthcare
Max Healthcare
Healthcare
15.1k+
employees
2001
25 years old
Delhi/NCR, New Delhi
India
About
Max Healthcare is Indias leading providers of world class healthcare services.
Industries
HealthcareHealthcare / Pharma
Employee ratings
3,169 reviews
4.0/ 5
Culture
3.8
Career growth
3.4
Work-life
3.8
Employees rate it well for
Salary330Work Environment283Learning185Senior Management173Work Culture146
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