Digital Product Manager

About this role:

Wells Fargo is seeking a Digital Product Manager

In this role, you will:

• Participate in a variety of functions within the digital environment
• Identify opportunity for digital business plans, programs and initiatives within scope of responsibilities
• Review and analyze basic content strategy/creation, customer experience, analytics/research or product management
• Exercise independent judgment to guide medium risk deliverables
• Present recommendations for resolving more complex situations
• Exercise independent judgment while developing expertise in the on digital initiatives, policies, procedures and/or compliance requirements
• Collaborate and consult with digital consultants and managers on more complex digital initiatives, including internal/external customers if applicable

Required Qualifications:

• 2+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

• Configure and manage SKAN.AI projects for process discovery using recordings, event logs, and clickstream data
• Analyze process flows, variants, rework, bottlenecks, and inefficiencies to identify improvement opportunities
• Build and interpret process models, heatmaps, rootcause insights, and conformance analysis
• Perform volume, time, effort, and variation analysis to support business cases and prioritization
• Identify and qualify automation and AI opportunities (RPA, rulesbased automation, agentic AI)
• Support ObservetoAgent (O2A) journeys by translating discovery insights into automationready requirements
• Partner with automation, AI, and delivery teams to ensure accurate handoff of insights and documentation
• Track and report automation potential, benefits, and realization assumptions
• Work closely with business SMEs, operations teams, and transformation leads to understand process context
• Present insights, findings, and recommendations in clear, executiveready formats
• Support multiple initiatives concurrently while meeting delivery timelines and quality expectations
• Contribute to weekly/monthly status updates for SKAN engagements as required (e.g., O2A programs)
• Participate in SKAN office hours, trainings, and analyst enablement sessions to stay current on platform capabilities
• Maintain reusable analysis templates, best practices, and documentation standards
• Support onboarding of new processes and users onto the SKAN platform
• Collaborate with regional and US teams for consistent delivery standard
• 5+ years of overall experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of experience in process analysis, process intelligence, or operational analytics
• Handson experience with process mining / task mining / process discovery tools (SKAN.AI preferred)
• Strong analytical skills with ability to interpret complex process data
• Experience working with automation, RPA, or AIdriven transformation initiatives
• Excellent communication skills with the ability to translate data into actionable insights
• Experience supporting ObservetoAgent (O2A) or agentled automation initiatives
• Experience working in large, complex enterprise environments
• Exposure to tools such as Power BI, Excelbased analytics, or similar visualization/reporting platforms
• Prior experience working with distributed/global teams
• Process thinking and problemsolving mindset
• Datadriven decision making
• Stakeholder management and communication
• Ability to manage ambiguity and shifting priorities
• Strong documentation and storytelling skills