Digital Product Analyst

Job Summary

Global Sales Services Operations (GSSO) is the team that helps shape Gartners mission-critical sales and services priorities and works with sales and services leaders to drive tactical and analytical insights. As an associate on the GSSO team, youll be at the forefront of the ongoing transformation of Gartners sales and services teams, which drive approximately 3B in Contract Value (CV). You will partner with business leaders across Gartner to support global sales and services teams comprised of nearly 9,000 associates who sell to and service every major function across the enterprise.

This role is part of the Product Management team in Global Sales and Service technology and as a Digital Product Analyst you will support some of our important products and technology initiatives and priorities. This fast-paced role will help drive and execute on key initiatives that will enable our service teams to deliver value and drive client retention.

What You Will Do:

• Bring product priorities to life through a clear articulation of a user s journey, behaviours, needs, and pain points.
• Facilitate E2E delivery process from identification of use cases, user story creation through acceptance, validation to go-live.
• Collaborate with internal business teams to obtain and prioritize analytic requirements and communicate required data models for enhancements to IT teams.
• Articulate and able to explain and help clarify complex product issues to different audiences and leadership levels.
• Focus on gathering advanced understanding of multiple data structures, sources, and tools to guide business partners in the development of services analytics and reporting systems, which may include data visualization, business intelligence, or new data collection and accessibility.
• Understanding systematic data to identify Services usages or processes and make recommendations to improve Services productivity or increase efficiency in processes with benchmarking historical trends.
• Equip service teams with access to relevant data, reports, and dashboards to manage their territory effectively and act on service delivery processes that drive increased Client Engagement thereby leading to retention.
• Continually look for ways to improve regular delivery of standard analysis/reporting through automation, streamlining, and migration to self-serve platforms.
• Enhance our capability to analyze and make sense of large sets of data and translate findings in a visually appealing manner that tell a story and help us make better data driven decisions.
• Continuously evolve user experience for Gartner associates and enriching it over time with more intuitive and robust dashboards
• Deliver all assignment work within quality standards and on time, often within stipulated timelines.
• Collaborate with team to update existing training content and/or create new training content.

What You Will Need:

• Bachelor s degree is required. Masters or advanced degree a plus
• 2-3 years of experience in product analytics, business analytics, data analytics or related discipline
• Ability to translate data into clear business insights and recommendations
• Strong analytics skills and ability to break down complex problem.
• Proficiency on working with Excel and SQL
• Agile ability to anticipate need, be responsive and adapt to change
• Strong interpersonal and relationship skills, ability to influence decisions and gain consensus
• Experience working in cross-functional Agile/product development environments
• Ability to work effectively on multiple projects at the same time.
• Knowledge of Salesforce reporting/Tableau CRM is a plus.
• Knowledge of Python is a plus.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.