Digital Platforms Manager E-Commerce

Role & responsibilities

Digital Platform Management & Sales Growth

• Manage and grow Lubigens presence across Amazon, Flipkart, IndiaMART and the official Lubigen website.
• Develop and execute strategies to achieve monthly, quarterly and annual online sales targets.
• Optimize product listings, pricing, keywords, promotions and product visibility to increase conversions.
• Identify new opportunities, tools and techniques to improve online sales and profitability.

Lead Management & Conversion

• Manage all sales enquiries received through marketplaces, IndiaMART, the website and other digital channels.
• Identify, prioritize and follow up on high-quality leads to maximize conversions.
• Ensure timely responses, systematic follow-ups and effective enquiry-to-order conversion.
• Build processes to track leads, customer interactions, order status and sales performance.

Systems, SOPs & Performance Tracking

• Create and implement effective SOPs and systems for daily platform operations, lead management and order processing.
• Track sales, conversion rates, lead quality, advertising performance and other key business metrics.
• Prepare regular performance reports and use data to identify gaps and growth opportunities.
• Take ownership of sales targets and work proactively towards achieving measurable results.

Agency & Strategic Management

• Coordinate with digital marketing agencies and platform partners to improve product visibility and sales.
• Guide agencies with clear objectives, performance expectations and business priorities.
• Develop short-term action plans and long-term strategies for digital sales growth.
• Monitor competitor activity, marketplace trends and emerging digital sales opportunities.

Preferred candidate profile

• 1-3 years of hands-on experience managing e-commerce or digital sales platforms.
• Practical knowledge of Amazon Seller Central, Flipkart Seller Hub, IndiaMART and website-based sales.
• Strong understanding of product listings, marketplace advertising, lead generation and conversion optimization.
• Good analytical skills with the ability to work confidently with numbers, reports and sales targets.
• Strong communication, follow-up, planning and problem-solving skills.
• Self-driven, organized and comfortable working independently in a remote environment.
• A growth mindset, willingness to learn and the ability to take ownership of outcomes.