Digital Operations Administrator

OFFICE BASED - FULL TIME - MANYATA BUSINESS PARK - BANGALORE

As a Digital Operations Administrator, you'll help keep our digital systems, processes and day-to-day operations running efficiently and accurately. Working directly with our UK team, you'll support digital operations across the global business, including system administration, operational data, reporting and continuous improvement.

Youll collaborate with colleagues across IT, Finance and other business teams to maintain reliable processes, resolve issues and identify opportunities to improve how we work.

Duties and Responsibilities

1. Digital Operations & System Administration

• Provide day-to-day support for digital systems and operational platforms, maintaining accurate data and carrying out routine checks.
• Manage purchase order (PO) processing and supplier invoice queries for hardware and software.
• Act as a first point of contact for digital operations queries, escalating issues where necessary.

2. Process Support & Continuous Improvement

• Maintain process documentation, workflows and standard operating procedures (SOPs).
• Identify recurring issues and opportunities for improvement, supporting process changes and system enhancements.
• Assist with audits and reviews to promote consistent, compliant ways of working.

3. Stakeholder Coordination & Onboarding

• Coordinate operational requests and liaise with IT, system owners and other teams to resolve issues and support system changes.
• Provide timely updates on tasks and progress, building effective relationships across departments.
• Support onboarding and joiner, mover and leaver activities, including digital access and IT equipment arrangements.

4. Documentation, Reporting & Data Management

• Maintain accurate system and process documentation and ensure data quality across digital platforms.
• Support the creation and maintenance of reports, dashboards and operational metrics for management reporting and decision-making.
• Promote good data management and governance practices.

5. Compliance & Operational Assurance

• Follow internal policies, controls, information security and data protection requirements.
• Support audits, evidence gathering, change tracking and approvals, as well as business continuity activities.

6. IT Hardware Asset Support

• Maintain accurate records of IT equipment, including laptops, mobile phones, tablets and accessories, ensuring equipment is correctly assigned.
• Assist with equipment checks, tracking and collection, and flag missing, damaged or unaccounted-for items.

Skills and Experience

• Experience in an administrative, operations or digital support role within a business environment.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities.
• Confidence working with digital systems, data and operational tools.
• Good communication skills and the ability to coordinate effectively with different stakeholders.
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook.

Desirable

• Experience supporting business systems, digital platforms or IT service management.
• Familiarity with process documentation, continuous improvement or operational workflows.
• Experience working with data, reporting or dashboards.