Digital Next :: Senior Manager - ITOM ServiceNow

Job Description

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Responsibilities

ServiceNow ITOM, CMDB & ITAM Architect

Job Title: ServiceNow ITOM, CMDB & ITAM Architect

Experience: 9–14 Years

Location: Pan India

Role Overview

We are looking for an experienced ITOM, CMDB & ITAM Architect to design and implement enterprise-level solutions that optimize IT operations, asset management, and configuration data accuracy. The ideal candidate will have strong expertise in ServiceNow or similar platforms, with a deep understanding of ITIL processes and best practices.

Key Responsibilities

• Architecture & Design:
• Define and implement architecture for CMDB, ITOM, and ITAM modules.
• Design scalable solutions for Discovery, Service Mapping, Event Management, and Asset Management.
• Implementation & Integration:
• Configure and customize CMDB, ITOM, and ITAM modules on ServiceNow or equivalent platforms.
• Integrate CMDB with ITSM, ITAM, procurement, and financial systems.
• Governance & Compliance:
• Establish CMDB governance, data quality standards, and reconciliation processes.
• Implement ITAM policies for license compliance, audit readiness, and cost optimization.
• Monitoring & Optimization:
• Develop dashboards for CMDB health, ITOM performance, and asset utilization.
• Optimize discovery schedules, service mapping accuracy, and asset lifecycle processes.
• Stakeholder Collaboration:
• Work with IT and business teams to gather requirements and deliver solutions.
• Provide technical leadership and guidance to implementation teams.
  

Required Skills & Qualifications

• Experience: 10–12 years in ITOM, CMDB, and ITAM domains, with at least 5 years in architecture/design roles.
• Technical Expertise:
• Strong knowledge of ITIL framework and best practices.
• Hands-on experience with ServiceNow CMDB, Discovery, Service Mapping, Event Management, ITAM (SAM/HAM).
• Proficiency in integrations, workflows, and automation.
• HLA, Cloud cost management, Metric Intelligence, Event management (good to have), CSDM, etc.. and ITAM also in CMDB/ITOM
• Soft Skills:
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
  

Preferred Certifications

• ServiceNow Certified Implementation Specialist (Discovery / ITOM / ITAM)
• ITIL Expert or Managing Professional
• SAM Professional or equivalent
  
  

Qualifications

Education : ME/MTech/BE/BTech/MCA/BCA/MSC/BSC with min of 6+ Years of relevant experience.

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.