Digital Factory OT IT Solution Analyst

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. Looking for Your Dream Job? Join Our Ice Cream Team!

Job Title: Digital Factory OT - IT Solution Analyst (Consumer Products Industry)

Reports to: Global IT Lead - Manufacturing

Scope: Global

Location: Ice Cream Office Pune , India

Role Overview The OT–IT Solution Analyst will support the design, implementation, and continuous improvement of integrated Operational Technology (OT) and Information Technology (IT) solutions across global manufacturing sites. This role bridges shop‑floor systems and enterprise applications, ensuring secure, reliable, and scalable connectivity between machines, data collection platforms, MES, ERP, and digital factory applications. The ideal candidate brings strong manufacturing process knowledge, hands‑on experience with OT systems (SCADA, PLCs, data collection) and IT platforms (MES, DFOS, cloud, analytics), and the ability to collaborate effectively with engineering, operations, cybersecurity, and IT teams.

🎯 Key Responsibilities

Requirements & Process Analysis

• Gather, document, and validate business and technical requirements for OT–IT integrated solutions.
• Map current‑state and future‑state processes across production, quality, maintenance, and data flows.
• Translate operational needs into functional specifications, user stories, and acceptance criteria.
• Identify gaps, risks, and improvement opportunities in OT–IT workflows, connectivity, and data integrity.

Solution Design & Implementation Support

• Collaborate with OT engineers, IT architects, MES/ERP teams, and product owners to design integrated solutions.
• Participate in design workshops, configuration reviews, and technical discussions for OT–IT platforms.
• Support deployment of OT–IT solutions including device configuration, network setup, data mapping, and system validation.
• Assist in coordinating pilot deployments, global rollouts, and site onboarding activities.

Testing & Quality Assurance

• Develop test plans, test cases, and scripts for OT–IT applications and integrations.
• Execute functional, integration, and user acceptance testing (UAT).
• Document defects, track resolution, and ensure solutions meet operational expectations before go‑live.
• Validate data flows from PLC/SCADA systems to MES, DFOS, ERP, or cloud analytics platforms.

Operations & BAU Support

• Provide Level‑2 functional support for OT–IT systems including SCADA, data collection platforms, MES interfaces, and edge devices.
• Support incident analysis, root‑cause investigation, and resolution coordination with OT/IT teams.
• Monitor system performance, data accuracy, and connectivity across OT–IT environments.
• Maintain documentation, process flows, and knowledge bases for OT–IT systems.

Stakeholder Collaboration

• Work closely with manufacturing, engineering, maintenance, quality, IT infrastructure, and cybersecurity teams.
• Facilitate workshops, demos, and feedback sessions with site teams and global stakeholders.
• Support change management activities including training materials, user guides, and communication plans.

Technology & Process Expertise

• Develop strong understanding of OT technologies (SCADA, PLCs, HMIs, industrial networks) and IT systems (MES, ERP, DFOS, cloud).
• Support integration efforts between OT systems and enterprise platforms.
• Identify opportunities for automation, predictive insights, and process optimization using real‑time OT–IT data.
• Contribute to continuous improvement initiatives across manufacturing operations.

🧩 Required Qualifications & Experience

• Educational background in Engineering, Automation, Manufacturing, IT, or related fields.
• Experience as a Business Analyst, OT Analyst, or IT Analyst in manufacturing or industrial automation environments.
• Understanding of OT systems such as SCADA, PLCs, HMIs, data historians, and industrial communication protocols (OPC/UA, MQTT, Modbus, Profinet).
• Familiarity with IT systems such as MES, ERP (SAP PP/MM/QM), DFOS, or cloud analytics platforms.
• Experience documenting requirements, user stories, process flows, and test cases.
• Exposure to industrial networks, cybersecurity principles, and edge‑to‑cloud architectures.
• Strong communication, facilitation, and stakeholder engagement skills.
• Analytical mindset, attention to detail, and a proactive, problem‑solving approach.
• Ability to work with global teams across time zones.
• Strong documentation and information management discipline.

⭐ Desirable Skills

• Experience with OT–IT convergence projects or IIoT architectures.
• Exposure to MES, DFOS, or manufacturing data platforms.
• Experience supporting multi‑site deployments or global manufacturing programs.
• Knowledge of industrial cybersecurity frameworks (ISA/IEC 62443).

🤝 What Success Looks Like

• Clear, accurate requirements enabling effective OT–IT solution design and implementation.
• Reliable, secure, and high‑quality data flowing from OT systems to IT applications.
• Strong collaboration with manufacturing sites, engineering teams, and global stakeholders.
• Smooth deployments with high user adoption and minimal disruption.
• Continuous improvement of OT–IT capabilities and measurable impact on uptime, efficiency, and data quality.

Leadership Skills

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Generates intensity and focus to motivate people to deliver results at speed.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• TALENT CATALYST: Invests in people – coaches individuals and teams to realize their full potential. Creates an inclusive climate, empowering everyone to be at their best. Inspires powerful teamwork and collaboration, connecting people for better results.
• CONSUMER LOVE: Brings the voice of the consumer into everything we do, always.
• BUSINESS ACUMEN: Creates opportunities for profitable growth through the core and beyond.

What We Offer

• Opportunity to work on a cutting-edge technology transformation project within a dynamic and evolving industry.
• A collaborative environment that values innovation, curiosity, and professional development.
• Competitive salary and benefits.
• A chance to shape key processes in a leading organisation.

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? TMICC embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to TMICC’s career portal. We take pleasure seriously. Join the Ice Cream team now! #TMICC

Why join us? This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution. Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream? If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.