Digital Engineer

Daily Responsibilities:

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Manage L2 incident tickets and service requests within defined SLAs.

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Monitor M365 health dashboards and resolve service availability alerts daily.

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Administer Microsoft Defender policies and investigate security alerts for endpoints.

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Manage user identities, access permissions, and group memberships in Entra.

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Deploy and manage Intune policies for mobile devices and laptops.

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Ensure seamless integration of M365 security logs with SOC.

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Execute license migrations and user data transfers to new subscriptions.

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Maintain Microsoft Defender for Identity (MDI) configuration for on-premises AD.

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Analyze M365 and Azure logs to troubleshoot complex technical issues.

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Facilitate Windows OS upgrades to Enterprise editions.

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Generate weekly usage reports and security compliance posture for management.

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Provide technical support for M365 Outlook, Teams, and Office applications.

Additional Responsibilities:

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Create and update technical documentation for internal knowledge base systems.

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Conduct user awareness training sessions for new M365 feature adoption.

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Build strong personal relationships with new customers and build rapport with their users

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Assist in the rollout and configuration of Microsoft 365 Copilot.

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Support internal audits by providing evidence of security policy compliance.

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Coordinate with Microsoft OEM support for resolving complex L3 issues.

Technical Capabilities:

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Should have minimum BE/B Tech/MCA Degree or Equivalent

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With minimum 03 years of relevant experience in M365 solution &Valid Certification in M365 Components or MCSA.

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Should have good communication skills.