Digital CRM Consultant

Job Summary

Job Description 2 - Microsoft Dynamics CRM Recruit Configurator Role title Microsoft Dynamics CRM Recruit Configurator Hiring organisation / perspective Hexaware, supporting the CRM Recruit workstream within UEL s Banner SaaS programme. Recommended headcount: 4 Role summary Hexaware is seeking Microsoft Dynamics CRM Recruit Configurators to support UEL s CRM Recruit delivery within the Banner SaaS programme. CRM Recruit is part of the Banner SaaS solution and is built on Microsoft Dynamics, with delivery expected across roughly September to July.

Responsibilities

• Configure Microsoft Dynamics CRM Recruit capabilities in line with signed-off UEL business requirements and user stories.
• Work with Hexaware and UEL delivery teams to estimate, plan and deliver CRM Recruit configuration packages through the programme timeline.
• Coordinate with Banner SaaS, UEL CRM and integration teams where CRM Recruit interacts with Banner, UEL s Microsoft Dynamics CRM, downstream data sources/tables or dependent solutions.
• Support functional testing, UAT, system integration testing and cross-capability UAT focused on end-to-end student and staff journeys
• Contribute to delivery governance by aligning configuration work with signed-off user stories, change control and MVP/must-have scope decisions.

Required Skills

• Microsoft Dynamics configuration experience, ideally in CRM-style business process configuration and SaaS delivery contexts.
• Ability to deliver requirements as user stories/work packages within a partner-led delivery model.
• Understanding of data dependencies and integration impacts across CRM, Banner and downstream systems.
• Strong testing/UAT support mindset, given the programme s emphasis on functional testing, UAT, SIT and cross-capability UAT.

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