Digital Content Management Sr Analyst

Skill required: Marketing Operations - Web Content Management

Designation: Digital Content Management Sr Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? What are the key objectives and expectations from this role?

The Web Operations Executive is responsible for managing day-to-day digital operations across Direct-to-Consumer (D2C) platforms, ensuring flawless execution of e-commerce processes, content updates, and campaign activations. The role provides critical support in maintaining the operational health of multiple websites, coordinating with cross-functional teams to ensure data accuracy, seamless consumer experiences, and alignment with commercial goals.
What is the direct impact of this role on the team or organization?

By maintaining operational excellence, this role safeguards the integrity and performance of the company??s e-commerce platforms. It directly contributes to the consumer experience, sales enablement, and campaign delivery, ensuring that all online touchpoints function smoothly and reflect the brand??s standards.

What are we looking for? Technical / Functional / Leadership Skills Required

Strong troubleshooting, analytical, and problem-solving skills.

Excellent project management and stakeholder engagement capabilities.

Effective communication and presentation skills with strong interpersonal awareness.

Fluent in English, both written and spoken.

Demonstrated ability to operate in fast-paced, cross-functional, and multi-market environments.

Education / Qualifications / Certifications Required

Bachelor??s Degree in Business Management, Marketing, or Digital Marketing.

BENEFICIAL

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Quick learner with the ability to adapt to new e-commerce platforms and tools.
Partner closely with Marketing, Trade, and Digital Operations teams to align activities with brand and business priorities.

Coordinate with external agencies for content management, quality assurance, and performance reporting.

Support the Web Operations Manager in ensuring cross-functional alignment and timely project delivery.



Experience Required

Proven experience in Marketing, Digital Operations, and/or Project Management, preferably within an FMCG environment.

Good understanding of the Omnichannel ecosystem and how digital operations drive consumer engagement and business performance.

Experience working with overseas clients and agencies is an advantage.

Minimum 4+ years of experience in e-commerce store operations management.

Hands-on experience with e-commerce platforms and tools (e.g., Shopify, Adobe, Salesforce Commerce, or equivalent).

Roles and Responsibilities:

Operational Execution

Manage daily web operations, including order fulfilment support, product catalogue updates, SKU listing/delisting, and pricing uploads.

Coordinate with regional and local teams to ensure timely content uploads, campaign activations, and promotions across multiple e-commerce platforms.

Maintain accurate inventory data and collaborate with fulfilment and logistics partners to prevent out-of-stock issues.

Conduct website health checks, ensuring technical stability, accurate product information, and overall site readiness.

Campaign & Content Coordination

Support campaign setup and execution by liaising with marketing, creative agencies, and digital teams.

Upload and maintain product images, descriptions, and marketing assets in line with global guidelines.

Manage age-verification executions and ensure compliance with regulatory requirements.

Track and report campaign performance metrics and identify optimization opportunities.

Issue Resolution & Continuous Improvement

Identify and troubleshoot issues related to order fulfilment, product display, or technical glitches.

Act as the liaison between local markets, digital teams, and IDT to ensure timely resolution of web or system issues.

Proactively suggest operational improvements and contribute to process standardization across markets.

Reporting & Performance Tracking

Prepare and maintain daily, weekly, and monthly e-commerce reports for internal stakeholders.

Track KPIs such as order accuracy, website uptime, and campaign delivery to support performance analysis.

Ensure accurate documentation and reporting of operational activities for auditing and performance review.

Stakeholder Collaboration

Qualification Any Graduation