Digital Content Management Sr Analyst

Skill required: Talent Development - Learning Delivery Instruction


Designation: Digital Content Management Sr Analyst


Qualifications:Any Graduation


Years of Experience:5 to 8 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do The Learning & Development Content Senior Analyst (CL10) is responsible for designing, developing, and maintaining high-quality learning content aligned to instructional design standards and business objectives. The role independently delivers learning assets across digital, virtual, and blended formats, ensuring instructional accuracy, learner engagement, and compliance with quality and accessibility standards. This role collaborates with instructional designers, subject matter experts, and stakeholders to deliver effective learning solutions.


What are we looking for

Bachelors degree in any discipline

Preferred: Degree or certification in Instructional Design, Learning Sciences, Cognitive Psychology, English, Technical Writing, Communications, or related field

Relevant years of experience in Learning & Development content design and development

Proven experience developing learning content in a corporate or professional L&D environment

Experience supporting global or regional learning programs preferred


Roles and Responsibilities:

Develop and produce learning content based on approved instructional designs and project standards

Create and update course outlines, storyboards, and learning assets for eLearning, ILT, vILT, and video formats

Write, edit, and structure learning content to meet defined learning objectives

Review own deliverables for accuracy, consistency, instructional integrity, and quality before submission

Incorporate feedback from leads, stakeholders, and clients, resolving conflicting inputs effectively

Conduct peer reviews to ensure adherence to content and quality standards

Engage with subject matter experts to gather inputs and validate learning content

Contribute to best practices, lessons learned, and continuous improvement initiatives

Strong understanding of instructional design principles and adult learning methodologies

Experience with multiple learning approaches (eLearning, instructor-led, virtual learning)

Strong content writing, editing, and review skills

Exposure to digital learning formats such as microlearning, videos, and simulations

Proficiency in Microsoft Word and PowerPoint

Hands-on experience with at least one learning authoring tool (e.g., Articulate suite or equivalent)

High attention to detail and ability to work with minimal supervision

Understanding of accessibility and inclusive learning practices applicable in Australia

"Must be open to Australian shift timings:(9 am to 5 pm) Australian time"


Qualification Any Graduation