Digital Content Management Associate

Skill required: Talent Development - Learning Delivery Instruction


Designation: Digital Content Management Associate


Qualifications:Any Graduation


Years of Experience:1 to 3 years

Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.


What would you do The Learning & Development Content is responsible for developing learning content based on detailed design specifications and established instructional standards. The role supports the creation of effective learning assets across digital, virtual, and instructor-led formats, ensuring content accuracy, consistency, and alignment with learning objectives. This role works under moderate supervision and collaborates closely with instructional designers, graphics, and technology teams.Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce.Deliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals.


What are we looking for

Graduate in any discipline

Preferred: Degree in Instructional Design, Learning Sciences, Cognitive Psychology, English, Technical Writing, Communications, or related field

"Must be open to Australian shift timings:(9 am to 5 pm) Australian time"

23 years of experience in content writing, learning content development, or a related role

Experience in a Learning & Development or training environment preferred


Roles and Responsibilities:

Develop storyboards and learning content for eLearning, ILT, vILT, and video-based training assets

Write and edit learning content to support defined learning objectives and detailed designs

Develop virtual learning assets using approved authoring tools and templates

Review own deliverables for quality, accuracy, instructional compliance, and completeness before submission

Revise content based on feedback from internal and client reviewers, escalating discrepancies when required

Collaborate with peers, graphics, and technology teams to deliver integrated learning solutions

Report progress and status to Instructional Design Leads on a regular basis

Receive and action feedback related to deliverables and performance

Strong content writing and editing skills

Good verbal and written communication skills

Attention to detail to ensure quality and consistency

Ability to work with moderate supervision from Lead or Manager

Working knowledge of Microsoft Word and PowerPoint

Exposure to at least one instructional approach (eLearning, instructor-led, or virtual training)

Preferred: Exposure to authoring tools such as Articulate or Claroflow

Preferred: Awareness of learning methodologies such as ADDIE, Gagn, and adult learning principles


Qualification Any Graduation