Digital Commerce Manager

About The Company Lonza Bioscience is a leading provider of innovative solutions and tools for life science researchers worldwide. Our mission is to support the development and testing of therapeutics, spanning from basic research to product release. We serve a diverse range of customers working across various stages of the therapeutic journey, including cell and gene therapies, recombinant proteins, vaccines, and injectable drugs. Our expertise in primary human cell biology enables us to create more predictive models, accelerating the path to investigational new drug (IND) applications. Additionally, Lonza is a trusted partner in providing critical raw materials and technologies that enhance bioprocessing quality and efficiency. Committed to excellence and innovation, we foster a collaborative environment that empowers our teams to deliver impactful solutions. At Lonza, we believe in powering the performance of One Lonza, working together to shape the future of biotechnology and healthcare.

About The Role The Senior Manager, Digital Commerce (Technical Product Owner) at Lonza plays a pivotal role in managing and executing the technical strategy for our digital commerce platform, specifically within the bioscience sector. This role is focused on enterprise integrations, including PunchOut and Electronic Data Interchange (EDI), ensuring seamless B2B customer workflows. The position involves translating complex business and operational needs into scalable technical solutions, overseeing business analysis activities, and ensuring high-quality execution across integrated systems. As a key partner to engineering, IT, and external vendors, the Senior Manager will manage the product roadmap, backlog, and delivery processes, balancing strategic planning with hands-on execution. The role is critical in shaping the integration strategy, platform evolution, and ensuring that technical solutions align with business objectives, ultimately enhancing the customer experience and operational efficiency.

Qualifications The ideal candidate will possess a combination of technical expertise, product management experience, and industry knowledge. Essential qualifications include proven experience as a Technical Product Owner or Senior Product Manager within enterprise platform environments, with a strong understanding of product and integration roadmaps. Experience with SAP Commerce Cloud (Hybris) is mandatory, along with a track record of prioritizing and making trade-off decisions effectively. Familiarity with ERP systems, middleware, and integration platforms such as SAP CPI or Mulesoft is highly desirable. Prior hands-on experience as a Business Analyst, along with relevant Agile certifications, will be advantageous. Candidates should have exposure to the life sciences, biotech, or regulated industries, with specific experience in B2B integrations like PunchOut and EDI. Strong skills in translating business needs into technical requirements, overseeing business analysis activities, and working collaboratively with cross-functional teams are essential. A comprehensive understanding of end-to-end commerce flows and system-to-system integrations is critical to success in this role.

Responsibilities

• Own and maintain the digital commerce product and integration roadmap, ensuring alignment with business priorities, customer needs, and technical dependencies across PunchOut, EDI, ERP, and commerce platforms.
• Continuously refine the roadmap and backlog based on business value, delivery learnings, integration complexity, and stakeholder feedback, making informed trade‑off decisions where required.
• Act as the primary liaison between business stakeholders (Sales, Customer Service, Commercial Operations) and technical teams (Engineering, IT, Integration partners) to ensure alignment on scope, priorities, and delivery outcomes.
• Facilitate cross‑functional discussions to gather requirements, clarify integration impacts, manage dependencies, and ensure shared understanding across teams.
• Translate business objectives and operational workflows into clear, actionable requirements and user stories, ensuring technical feasibility and end‑to‑end integration readiness.
• Lead cross‑functional planning and delivery for PunchOut and EDI initiatives, coordinating across internal teams and external partners to ensure predictable, high‑quality execution against the roadmap.
• Provide regular updates to stakeholders on roadmap progress, risks, dependencies, and timelines, proactively managing expectations and escalation where needed.
• Manage and prioritize the product backlog, making trade‑off decisions based on business value, technical complexity, and integration impact.
• Participate in and lead Agile ceremonies, including backlog grooming, sprint planning, demos, and retrospectives.
• Support release planning and deployment readiness for integration‑heavy deliveries.
• Oversee and guide business analysis activities, ensuring requirements are complete, testable, and technically feasible, and providing final approval on scope, prioritization, and acceptance.
• Ensure strong Business Analyst practices across documentation, process flows, and integration requirements.

Benefits At Lonza, we are committed to fostering a dynamic and inclusive work environment that recognizes and rewards high performance. Our employees enjoy a range of benefits tailored to their roles and locations, including competitive compensation packages, health and wellness programs, professional development opportunities, and work-life balance initiatives. We promote an agile working culture that encourages innovation, collaboration, and continuous learning. Our benefits are designed to support our employees' overall well-being and career growth, enabling them to thrive both professionally and personally. Full details of our global benefits offerings can be accessed through our company portal, reflecting our dedication to creating a supportive and rewarding workplace. Equal Opportunity Lonza is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, ethnicity, gender, age, religion, disability, sexual orientation, or any other protected characteristic. We believe that a diverse workforce enhances our innovation and performance, and we are dedicated to providing equal employment opportunities to all applicants and employees. Our hiring practices and workplace policies promote fairness, respect, and equal access to