Digital Analyst - Coveo Administrator

Role & responsibilities

• Owning day-to-day administration of the Coveo platform, including environment configuration, access, pipelines, and governance.
• Configuring and managing search relevance and merchandising rules (boosting, burying, pinning, synonyms, redirects, triggers, partial-match behavior).
• Managing query pipelines, ranking strategies, facets, filters, and result behaviors to support business and customer experience objectives.
• Monitoring, analyzing, and optimizing search performance using Coveo analytics (zero-result queries, engagement, CTR, conversion impact).
• Partnering with Content, UX/UI, SEO, and Digital Product teams to align search behavior with content strategy and experience design.
• Collaborating with IT and Architecture teams to support search integrations, indexing accuracy, ingestion stability, and platform health.
• Working with external partners, including Coveo Customer Success and implementation teams, to resolve issues and drive continuous optimization.
• Supporting backlog refinement and prioritization for search relevance, merchandising, analytics, and platform enhancements.
• Writing user stories, acceptance criteria, test cases, and conducting UAT in agile methodology.

Preferred candidate profile

• Bachelors or Master’s degree in IT, Digital, Computer Science, or related field, or equivalent practical experience.
• 5–7 years of total experience, with minimum 2–3 years in Coveo Administrator role.
• Hands-on experience with Coveo Search, including merchandising and analytics capabilities (strongly preferred).
• Strong analytical skills with ability to translate data into actionable recommendations.
• Experience working in global, matrixed organizations.
• Excellent communication and stakeholder management skills (verbal and written).
• Deep understanding of search relevance, taxonomy, and digital merchandising concepts.