Digital Adoption Specialist/Consultant

Job Description - Digital Adoption Specialist

Overview: We are seeking a skilled and dynamic Digital Adoption Specialist who will be

responsible for driving the successful adoption of the Whatfix product with our clients. The

ideal candidate will combine a deep understanding of this platform with excellent

communication skills to ensure effective delivery and support.

In this role, you will:

● Work with our global customers to identify their target audiences training needs,

acquire an understanding of customer applications and processes to derive actionable

insights and use cases to improve digital adoption

● Manage numerous projects, initiatives, and engagements concurrently

● Help develop standards and guidelines to ensure consistency in deliverables across

projects and be compliant throughout

● Collaborate with cross-functional teams to deliver innovative solutions and bring

process efficiency to our customers

● Consult, Ideate, and propose optimal digital adoption solutions to our customers using

the Whatfix Product Ecosystem

● Review, analyze, and optimize solutions to increase digital adoption usage by end-users

Required Expertise

● 2 to 6 years of experience in any of the following domains -Business Analyst, Product Owner, Project Coordinators, Instructional Design,

Technical Writing, Customer Success, Account Management and Software

Development

● Excellent communication and interpersonal skills, with ability to build relationships

with multinational stakeholders, understand the purpose of various customer business

and enterprise applications, processes, and user personas.

● Have a strong learning appetite to become an expert on Whatfix Products through our

Certification Programs In-depth knowledge and proficiency in Salesforce platform,

including configuration, implementation, and troubleshooting

● Comfortable working in a dynamic and evolving environment with an inclination to

solve issues, bottlenecks and problems with an analytical mindset

● Bachelor's degree in Computer Science, Information Technology, Business

Administration, or related field

Preferred Skills

● Awareness of diverse cultures and practices across geographies

● Worked in one or many industries verticals from the following - IT, ITES, Healthcare,

BFSI, Manufacturing, FMCG and Oil and Gas

● Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS

Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.

● Knowledge of Javascript, CSS, HTML will be an advantage

We are an equal opportunity employer and value diversity at our company. We do not

discriminate based on race, religion, color, national origin, gender, sexual orientation, age,

marital status, veteran status, or disability status.