Digital Adoption Consultant (Product consultant / Business analyst)

Shift: 5pm - 2am (cab & dinner services included)

Work mode: Work from Office

Location: Hsr layout, Bengaluru

What Skills Are We Looking For?

• Ability to build relationships with multinational stakeholders and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas
• 3-5 years of experience in any of the following domains:
• Content Creation
• Instructional Design
• Technical Writing
• Customer Success
• Account Management
• Marketing
• Software Development
• Business Analysis
• Comfortable working in a dynamic and evolving environment
• Willingness to travel to client locations as required

Qualification Criteria and Skills

• Awareness of diverse cultures and practices across geographies
• Experience in one or more of the following industries:
• IT / ITES
• Healthcare
• BFSI
• Manufacturing
• FMCG
• Oil and Gas
• Knowledge of enterprise applications such as ERP, CRM, CLM (e.g., Salesforce, MS Dynamics, SAP, Oracle, Icertis) is an added advantage

Role and Responsibilities

• Work with global customers to identify target audiences training needs
• Understand customer applications and processes and derive actionable insights and use cases to improve digital adoption
• Handson knowledge or experience with HTML, CSS, and JavaScript
• Collaborate with crossfunctional teams to deliver innovative solutions and improve process efficiency
• Consult, ideate, and propose optimal digital adoption solutions using the relevant product ecosystem
• Create content tailored to customer use cases
• Help develop standards and guidelines to ensure consistency in deliverables across projects

Responsibilities Towards Self, Team, and Company

• Acquire knowledge and proficiently implement it in assigned tasks to achieve desired outcomes
• Learn and implement new tools and frameworks to improve efficiency and quality
• Align with the companys strategy and roadmap
• Demonstrate respect and empathy towards peers and colleagues
• Build trust and demonstrate reliability within the team