Digital Account Manager

About the Role:

Modern Signal is looking for Marketing Account Managers to own relationships with our US clients. You will understand what each client needs, build plans and timelines, and work with our technology and marketing teams to deliver. You'll manage several accounts at once, including large, high-touch key accounts, and keep each client relationship strong over the long term.

What you will do

• Be the main point of contact for a portfolio of US clients.
• Understand client goals and requirements and turn them into clear briefs and scopes of work.
• Create account plans, timelines and roadmaps, and manage expectations across multiple clients.
• Work closely with developers, designers, QA and marketing specialists to deliver client requirements on time.
• Manage change requests, scope and escalations professionally.
• Build long-term relationships, track client health, and find opportunities to grow each account.

What you must have

• 5-7 years in account management, client servicing or digital project management.
• Prior experience managing multiple US clients at the same time.
• Strong ability to understand client requirements and plan work around them.
• Experience collaborating with technology teams to deliver client projects.
• A track record of maintaining long-term client relationships.
• Excellent spoken and written English; confident with senior stakeholders.
• Experience handling large or demanding key accounts.

Good to have

• Agency background in digital marketing, web development or IT services.
• Working knowledge of SEO, paid ads, websites and CRMs.