Dietician

Key Responsibilities

• Ensure compliance with VLCC slimming policies, SOPs, R&D guidelines and quality standards.
• Monitor centre performance, client success rate, regularity, package completion and overall service delivery.
• Conduct/ensure client assessments, health & habit analysis, counselling, diet planning and individualized slimming programs.
• Ensure timely execution of DNA Slim, medical, fitness, BCA and other prescribed assessments.
• Monitor client progress, follow-ups, irregular/break clients and take corrective actions to improve results.
• Coordinate with Doctors, Physiotherapists, Dieticians, Therapists and other centre teams for effective client management.
• Ensure accurate and timely maintenance of client records, CPR, DRR, software entries, reports and Google Forms.
• Manage client appointments, capacity utilization, duty rosters and package execution.
• Ensure equipment, consumables, stock, hygiene and departmental infrastructure are maintained as per SOP.
• Handle client complaints and ensure prompt resolution with appropriate escalation.
• Drive client satisfaction, focused product sales, upselling, cross-selling and achievement of team sales targets.
• Monitor OSR, service delivery and performance reports and implement improvement plans.
• Ensure staff induction, training, post-training implementation, soft-skill development and performance improvement.
• Conduct regular team meetings, address grievances and provide guidance and motivation.
• Ensure timely submission of corporate/R&D reports, success stories, transformation cases and medical improvement data.
• Ensure minimum attrition and maintain high standards of service quality and client experience.
• Support centre/corporate slimming events and undertake other responsibilities assigned by management.

Additional Responsibilities

• Generate required records and reports from software/slimming cards.
• Participate in outdoor slimming camps, events and company initiatives as required.
• Perform any other duties assigned by the Corporate/Management.