Dietician - Lead Support

Key Responsibilities

1. DM Conversations

• Handle incoming health and nutrition-related conversations through Instagram, WhatsApp and other communication channels.
• Understand the lead's concerns, lifestyle, goals and basic health background through conversation.
• Respond clearly, professionally and empathetically without sounding scripted or overly sales-oriented.
• Explain nutrition, lifestyle and health concepts in simple language.
• Answer common questions related to weight, diabetes, PCOS, hypertension, fatty liver, metabolic health, nutrition and lifestyle.
• Identify genuine health concerns and guide the person towards the appropriate next step.
• Maintain consistent response quality and timely follow-ups.

2. Phone Call Support

• Occasionally speak with leads over the phone when a conversation requires more detailed clarification.
• Understand the person's primary concern and explain the next appropriate step.
• Handle basic nutrition and lifestyle queries confidently.
• Escalate complex clinical questions to the appropriate senior dietician/clinical team rather than attempting to answer beyond your scope.

3. Follow-ups & Lead Management

• Follow up with leads who have shown interest but have not yet taken the next step.
• Maintain accurate notes and lead status.
• Ensure no high-intent conversation is unnecessarily dropped.
• Coordinate with the sales and clinical team when required.

4. Content & Knowledge Support

• Stay updated on evidence-based nutrition and lifestyle medicine.
• Help identify frequently asked questions and common misconceptions appearing in DMs.

What We Are Looking For

Essential

• Bachelor's or Master's degree in Nutrition & Dietetics / Clinical Nutrition / Food & Nutrition.
• Strong written English and/or Hinglish communication.
• Excellent conversational skills.
• Ability to explain health and nutrition concepts in simple, understandable language.
• Good understanding of basic nutrition, lifestyle disorders and preventive health.
• Comfortable communicating with a large number of people through chat.
• Good judgement regarding what can and cannot be advised over DM.
• Ability to follow up consistently and maintain lead conversations.

Preferred

• 13 years of experience as a Dietician/Nutritionist.
• Experience handling patients, clients or health-related consultations.
• Experience with Instagram/WhatsApp DMs, lead qualification or customer communication.
• Knowledge of PCOS, diabetes, insulin resistance, hypertension, fatty liver and metabolic health.
• Comfortable speaking Hindi/Hinglish over phone calls.
• Experience working in a health-tech, wellness, nutrition or healthcare company.

Important Skills

• Communication: Ability to make complex health information easy to understand.
• Conversation: Ability to ask the right questions rather than immediately giving generic advice.
• Clinical judgement: Ability to recognise when a query requires senior clinical intervention.
• Empathy: Ability to understand the person's concern without being dismissive or judgemental.
• Sales awareness: Ability to identify genuine intent and guide a suitable lead towards the next step without aggressive selling.
• Attention to detail: Ability to understand and remember information shared during a conversation.

What This Role Is NOT

• This is not primarily a meal-plan creation role.
• This is not a high-volume clinical consultation role.
• This is not a hard-selling sales role.
• You will not be expected to independently diagnose medical conditions or prescribe treatment through DMs.
• Complex clinical cases will be escalated to the appropriate senior clinical team.