Dialler Manager

Job Description – Dialler Manager

Company: QHT Aesthetics OPC Pvt. Ltd., Sector 46, Gurugram, Haryana.

Location: Gurugram

Experience: 2–8 Years

Employment Type: Full-Time

About The Role

We are looking for an experienced Dialler Manager who has hands-on experience managing Ozonetel Dialler and LSQ CRM. The candidate will be responsible for managing the calling infrastructure, monitoring sales calling performance, maintaining data accuracy, and ensuring smooth coordination between the dialler and CRM systems.

Key Responsibilities

• Manage and monitor the Ozonetel Dialler on a daily basis.
• Handle user creation, agent mapping, campaign configuration, call routing and related dialler activities.
• Monitor inbound and outbound calling performance and ensure optimum utilization of the dialler.
• Manage and maintain LSQ CRM including lead allocation, lead movement, follow-ups and data accuracy.
• Ensure proper integration and synchronization between Ozonetel and LSQ CRM.
• Monitor call reports, connect rates, talk time, disposition, missed calls and agent productivity.
• Generate and maintain daily/weekly/monthly calling performance reports.
• Track agent-wise calling activity and identify gaps in productivity.
• Ensure leads are properly assigned and followed up within defined timelines.
• Coordinate with the Sales and Operations teams for campaign and calling requirements.
• Troubleshoot basic dialler/CRM issues and coordinate with technical support whenever required.
• Maintain call recordings and ensure proper tagging/disposition of calls.
• Monitor data quality and ensure there are no duplicate, incorrect or unattended leads.
• Support management with reports and insights related to calling performance and lead conversion.
• Train new team members on Ozonetel and LSQ CRM processes wherever required.
  
  

Required Skills & Qualifications

• 2–8 years of relevant experience in Dialler Management, Telecalling Operations, Sales Operations or CRM Management.
• Mandatory hands-on experience with Ozonetel Dialler.
• Mandatory experience with LSQ CRM.
• Good understanding of outbound/inbound calling processes and call-center operations.
• Strong knowledge of campaign management, lead allocation and call reporting.
• Good Excel/Google Sheets skills for preparing and analyzing reports.
• Strong analytical and problem-solving abilities.
• Good communication and coordination skills.
• Ability to manage large volumes of calling data and multiple campaigns simultaneously.
• Target-oriented with strong attention to detail.
  
  

Preferred Candidate

Candidates from Healthcare, BPO, Telecalling, Inside Sales or Lead Generation backgrounds will be preferred, especially those who have managed high-volume sales calling operations.

Key Performance Indicators (KPIs)

• Dialler uptime and operational efficiency
• Agent productivity and utilization
• Call connect rate
• Talk time and call volume
• Lead allocation and follow-up efficiency
• CRM data accuracy
• Campaign performance
• Lead-to-conversion tracking
• Timely reporting and issue resolution
  
  

What We Offer

• Competitive salary based on experience and expertise
• Opportunity to work in a growing healthcare organization
• Growth and learning opportunities
• Performance-based career progression
  
  

Interested candidates with strong Ozonetel + LSQ CRM experience are encouraged to apply.

Skills: healthcare,crm,sales,reporting,connect,productivity,data