Dialer Technology Engineer
The House of Abhinandan Lodha · Pune · onsite · Posted 20d ago
₹8.0L - ₹11.0L PA2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Role & responsibilities
- Dialer Management:
- Configure and manage dialer platforms (ConVox, Vicidial, Ameyo, Genesys)
- Handle dialing modes: Predictive, Progressive, Preview, Manual
- Monitor performance metrics such as connect rate, drop rate, ASR, ACD
- Campaign Setup & Optimization:
- Create and manage campaigns
- Manage lead data and CRM integrations (Salesforce)
- Implement retry logic and scheduling rules
- Telephony & VoIP:
- Configure SIP trunks, DID numbers, and routing
- Troubleshoot latency, jitter, and packet loss
- Work with Asterisk/PJSIP configurations
- System Integration:
- Integrate dialer with CRM using APIs and Webhooks
- Ensure real-time synchronization
- Manage IVR flows Compliance:
- Implement DNC logic
- Ensure TRAI/GDPR compliance
- Manage call recordings and audit logs
- Monitoring & Troubleshooting:
- Monitor system health
- Perform root cause analysis (RCA)
- Resolve dialer and call flow issues Reporting:
- Generate reports on KPIs
- Analyze agent productivity and campaign performance
Sourced from naukri
Skills
ameyoDialer ManagementSIPVOIPVICIDialConvox
About The House of Abhinandan Lodha
The House of Abhinandan Lodha
Real Estate
400
employees
2020
6 years old
Mumbai,Maharashtra
India
₹8L – ₹11L PA
This role
About
As India’s largest branded land developer, The House Of Abhinandan Lodha is revolutionizing land ownership in India through cutting-edge technology, innovative marketing, and robust distribution.
Industries
Real Estate
Employee ratings
186 reviews
3.1/ 5
Culture
2.8
Career growth
2.9
Work-life
2.8
Employees rate it well for
Salary24Work Culture21Work Life Balance17Senior Management14Working Hours/shift13
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