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    Job · 21218040

    HYDERABAD · FULLTIME

    Dialer Manager

    IntouchCX

    IntouchCX

    Hyderabad · onsite · Posted 5d ago

    Sourced fromNaukri
    ₹15.0L - ₹20.0L PA6–11 yrsfulltimeHyderabad

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    Section · 01

    About this role

    Job Description:

    We are seeking an experienced Dialer Configuration Manager to oversee the administration, configuration, and support of our NICE CXone (InContact) and RingCentral contact center environment. This role will be responsible for inbound and outbound contact center operations, call routing, dialer management, NICE Studio administration, telephony configuration, workforce optimization platforms, and system integrations.
    The ideal candidate will possess strong expertise in contact center technologies, outbound dialer operations, routing configuration, telephony administration, troubleshooting, and production support. This individual will serve as a key technical resource ensuring the reliability, performance, and continuous improvement of our customer engagement platforms

    Sourced from naukri

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    Section · 02

    Skills

    Ring CentralNICE CXone

    Section · Company

    About IntouchCX

    IntouchCX

    IntouchCX

    BPO

    3.3k+

    employees

    2001

    25 years old

    Winnipeg, Manitoba

    Canada

    ₹15L – ₹20L PA

    This role

    About

    We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.

    Industries

    BPOBPO/KPO

    Employees rate it well for

    Senior Management277Salary270Job Security173Work Environment147Work Culture113

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