AHMEDABAD · FULLTIME
Dialer Engineer
Elision Technolab
Ahmedabad · onsite · Posted 58d ago
Sourced from
Undisclosed1–6 yrsfulltimeAhmedabad
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Section · 01
About this role
Position Overview:
A day to day schedule would consist of answering client calls, responding to
emails to help resolve client issues, either with internet, phone service,
changes to their phone system as well as configuring pbx for new clients,
porting in phone numbers and following up on previous support tickets to
ensure all issues are resolved.
Candidates must be able to follow SOP, create support tickets, follow
through if issue is not resolved right away, and ask for help if there is a
road block until client issue is resolved.
EXTREMELY well organized
must be a self-starter, outside the box thinker
be able to work under pressure, keep organized and look for solutions
seek out solutions when they hit a roadblock instead of dropping the
task and forgetting it
answer support/general calls from end users and resolve their issue
provision new phone systems, phones, port numbers
manage remote installation of internet & VoIP service with on-site
techs
install/maintain/upgrade software for IP cameras
Tools that require experience in
Asterisk/Vicidial/GoAuto Dial
VoIP troubleshooting
Maintain Windows Server, Dialer, VoIP, FTP Server, WatchGuard,
Firewall, VPN, Router & Switches, Daily Backup & Antivirus
IP phone configuration & setup
CentOS and general Linux operation
General Skills
-Be able to speak & write English fluently with little or no accent
-must have high speed internet with at least 10m connection
-access to a working computer and a quiet place to work
Required Skills
ViciDial Asterisk GoAuto Dial
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Section · 02
Skills
DialerRouterVPNTroubleshootingwatchguardCentosVOIPVICIDialAntivirusFirewallWindows ServerLinux