DGM / Sr. Manager - Inside Sales

You will be responsible for driving new customer acquisition through inside sales. Your primary focus will be on building and managing a high-performing sales engine, implementing scalable sales processes and leveraging technology to maximise lead conversion rates. You must be results-driven, possess strong data orientation, and have a track record of successfully building and managing inside sales processes.

Responsibilities

• Ownership of
• New Customer Acquisition
• Performance Management of Team
• Lead Conversion Metrics & Lead Journey Efficiency
• Operation Metrics of OB Contact Center
• Total Cost Per Customer Acquired
• Responsible for Enabling Tools & Technology & New Age technology
• Dialer / CRM
• BOT Efficiency
• MIS & Analytics
• Integration & usage of multiple communication channels like calls, WhatsApp etc
• Build and execute Process to drive efficiency in Execution
• Team Management
• Hire for Relevant Skills,
• Train to Break Zero Fast
• Retain a team of high calibre people
• Drive Productivity of TL / Advisors

Skill Sets / Requirements:

• Strong understanding of inside sales operations, including lead generation, lead nurturing, and sales process optimization.
• Good at Operation excellence of a sales processes,
• High Adoption and Adaptability of ever changing ecosystem BOT / AI / New Training
• High achievement orientation. Takes full ownership of activities and outcomes
• Data-oriented mindset with proficiency in using analytics tools

• Relevant Experience
• 8+ years in Telesales Process, 3+ as Manager